These are possible solutions. Try one or more of the following:
If an error message is displayed, see Error messages on the printer display.
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Load an original document facedown on the scanner glass.
From the desktop, double-click the Productivity Studio icon.
From the Welcome screen, click Scan.
Click Custom Settings.
Select a higher scan resolution.
Click Start.
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see Removing wavy patterns from scanned photos, magazines, or newspapers.
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.