Removing and reinstalling the software

If the printer is not functioning properly, or if a communications error message appears when you try to use the printer, you may need to remove and reinstall the printer software.

1. Do one of the following:

   • In Windows Vista, click  Programs or All Programs.

   • In Windows XP or earlier, click Start  Programs.

2. Select Lexmark 9500 Series.

3. Select Uninstall.

4. Follow the instructions on the computer screen to remove the printer software.

5. Restart the computer before reinstalling the printer software.

6. Click Cancel on all New Hardware Found screens.

7. Insert the CD for Windows, and then follow the instructions on the computer screen to reinstall the software.

   Note:

   If the install screen does not appear automatically after you restart your computer, click Start  Run, and then type D:\setup, where D is the letter of your CD or DVD drive.

If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.

1. In all countries or regions except the United States, select your country or region.

2. Click the links for drivers or downloads.

3. Select your printer family.

4. Select your printer model.

5. Select your operating system.

6. Select the file you want to download, and then follow the directions on the computer screen.