Settings chosen from the software program or application can change or override settings chosen from the printer control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control panel.
These are possible solutions. Try one or more of the following:
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
Turn the printer off.
Unplug the printer from the wall outlet.
Check the connection between the option and the printer.
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it.
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.
These are possible solutions. Try one or more of the following:
Open the paper tray.
Check for paper jams or misfeeds.
Make sure paper guides are aligned against the edges of the paper.
Make sure the paper tray closes properly.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
These are possible solutions. Try one or more of the following:
Make sure the 650-sheet duo drawer (multipurpose feeder) is installed properly.
Clear any jams in the multipurpose feeder.
Make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The outlet has power.
Use recommended paper and specialty media. For more information, see Paper and specialty media guidelines.
Move the guides in the tray to the correct position for the size loaded.
If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the error recurs, then call for service. You may have a printer part that requires adjustment or replacement.