To help isolate print quality problems, print the print quality test pages:
Turn the printer off.
From the printer control panel, press and hold and the right arrow button while turning the printer on.
Release both buttons when the clock animation appears.
The printer performs its power-on sequence, and then
appears.Press the arrow buttons until
appears, and then press .The pages are formatted,
appears, and then the pages print. The message remains on the display until all the pages print.After the print quality test pages print, press the arrow buttons until
appears, and then press .The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.
These are possible solutions. Try one or more of the following:
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
When
appears, order a new toner cartridge.If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Try one or more of the following:
Move the width and length guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Size setting.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
These are possible solutions. Try one or more of the following:
Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q.
Enable Enhance Fine Lines in the Quality menu.
If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program.
These are possible solutions. Try one or more of the following:
Move the guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Size setting.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
These are possible solutions. Try one or more of the following:
Replace the defective toner cartridge.
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only. |
These are possible solutions. Try one or more of the following:
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Type setting.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
These are possible solutions. Try one or more of the following:
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Type setting.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Avoid textured paper with rough finishes.
When
appears or when the print becomes faded, replace the toner cartridge.Replace the fuser.
These are possible solutions. Try one or more of the following:
The printer automatically calibrates the colors whenever a new imaging kit is detected. If a cartridge is replaced, then you can calibrate the colors manually:
From the printer control panel, press .
From the
, press the arrow buttons until appears, and then press .Press the arrow buttons until
appears, and then press .Press the arrow buttons until
appears, and then press .appears.
The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
For Windows users: from Print Properties, select Print Quality and then select More Print Quality Options to change these settings.
From the printer control panel Quality menu, change these settings.
For Macintosh users:
Choose File > Print.
Locate the drop-down box under the Orientation pictures, and then click the down button.
Click Printer Features.
Change the settings for Toner Darkness, Brightness, and Contrast.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Type setting.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only. |
These are possible solutions. Try one or more of the following:
The printer automatically calibrates the colors whenever a new imaging kit is detected. If a cartridge is replaced, then you can calibrate the colors manually:
From the printer control panel, press .
From the
, press the arrow buttons until appears, and then press .Press the arrow buttons until
appears, and then press .Press the arrow buttons until
appears, and then press .appears.
The Toner Darkness setting is too light, the RGB Brightness setting is too light, or the RGB Contrast setting is too low.
For Windows users: from Print Properties, select Print Quality and then select More Print Quality Options to change these settings.
For Macintosh users:
Choose File > Print.
Locate the drop-down box under the Orientation pictures, and then click the down button.
Click Printer Features.
Change the settings for Toner Darkness, Brightness, and Contrast.
From the printer control panel Quality menu, change these settings.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
Make sure the paper type setting matches the paper loaded in the tray.
From the printer control panel Paper menu, check the Paper Type setting.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Color Saver may be set to On.
When
appears or when the print becomes faded, replace the toner cartridge.Replace the toner cartridge.
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only. |
Replace the developer unit if the defects occur every 43.9 mm (1.7 in.)
Replace the imaging kit if the defects occur every:
34.6 mm (1.4 in.)
94.2 mm (3.71 in.)
Notes:
These are possible solutions. Try one or more of the following:
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only. |
Contact Customer Support.
These are possible solutions. Try one or more of the following:
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray.
These are possible solutions. Try one or more of the following:
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only. |
Contact Customer Support.
Use only transparencies recommended by the printer manufacturer.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.