Understanding jam numbers and locations

When a jam occurs, a message indicating the jam location appears. Open doors and covers, and remove trays to access jam locations.

Jam number

Access point

To access the jam

200

250-sheet tray (Tray 1) and manual feeder

  1. Open the front door, and then remove any jams.

  2. Open the fuser cover, and then remove any jams.

  3. Close the fuser cover.

  4. Close the front door.

  5. Pull out Tray 1, and then remove any jams.

  6. Reinsert Tray 1.

201

Under the fuser

202

In the fuser

230–231and 235

Note: A 235 jam number indicates that the paper or specialty media being used for a duplex print job is not supported.

In the duplex area

24x

550-sheet tray

  1. Pull the 550-sheet tray out, and then remove any jams.

  2. Reinsert the tray.

250

In the multipurpose feeder

  1. Press the release latch to the left to release the multipurpose feeder.

  2. Inspect the multipurpose feeder, and then remove any jams.

  3. Close the multipurpose feeder.

    4. Note: You may need to open the 650-sheet duo tray to remove jammed pages behind the multipurpose feeder.