Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.


Make sure there is not too much paper in the paper tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.


Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.


The paper may have absorbed moisture due to high humidity

Paper jam message remains after jam is cleared

  1. Clear jammed paper from the entire paper path.

  2. Press the up or down arrow button until checkmarkContinue appears, and then press select button.

Page that jammed does not reprint after you clear the jam

Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

  1. Press menu button.

  2. Press the up or down arrow button until checkmarkSettings appears, and then press select button.

  3. Press the up or down arrow button until checkmarkGeneral Settings appears, and then press picture of select button.

  4. Press the up or down arrow button until checkmarkPrint Recovery appears, and then press picture of select button.

  5. Press the up or down arrow button until checkmarkJam Recovery appears, and then press picture of select button.

  6. Press the up or down arrow button until checkmarkOn or checkmarkAuto appears, and then press picture of select button.