Paper frequently jams

Try one or more of the following:

Check the paper

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

Make sure there is not too much paper in the paper tray

Make sure the paper does not exceed the maximum paper fill indicator located in the tray or feeder.

Make sure the entire paper stack is sitting flat in the tray

Before loading the paper, do the following:

• Flex the sheets back and forth to loosen them. Do not fold or crease the paper.

• Straighten the edges on a level surface.

Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.

Load paper from a fresh package

The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

1. Clear any jammed paper from all specified locations.

2. From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.

Jammed pages are not reprinted

Turn on Jam Recovery

1. Depending on your printer model, press or touch .

2. From the printer control panel, navigate to:

   Settings > General Settings > Print Recovery

3. Select the arrows next to Jam Recovery until On or Auto appears.

4. Press or touch to confirm.