Multiple-language PDF files do not print

The PDF files may contain unavailable fonts.

1. Open the document you want to print in Adobe Acrobat.

2. Click the printer icon > Advanced > Print as image > OK > OK.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

Error message about reading USB drive appears

Make sure the flash drive is supported.

Print jobs do not print

Try one or more of the following:

Make sure there is no problem with your printer

From the printer control panel, check the status. If necessary, follow the recovery instructions.

Make sure the printer is ready to print

Make sure Ready appears on the display before sending a print job.

Check if a supply is missing or needs replacement

Remove and then reinstall or replace the supply.

Check if the standard exit bin is full

Remove the paper stack from the standard exit bin.

Check if the paper tray is empty

Load paper in the tray.

Make sure the correct printer software is installed

• Verify that you are using the correct printer software.

• If the printer is connected to your computer through a USB port, then make sure you are running a supported operating system and using a compatible printer software.

Make sure the internal print server is working properly

• Make sure the internal print server is properly installed and that the printer is connected to the network.

• Print a network setup page and check that the status shows Connected. If the status is Not Connected, then check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

The printer software is available on the Lexmark Web site at http://support.lexmark.com.

Make sure you are using a recommended USB, serial, or Ethernet cable

For more information, visit the Lexmark Web site at http://support.lexmark.com.

Make sure printer cables are securely connected

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

Partial job, no job, or blank page prints

The print job may contain a formatting error or invalid data.

• Delete the print job, and then print it again.

• For PDF documents, recreate the PDF and then print it again.

If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one.

• For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate documents" check box under the User name text box before entering a PIN number.

• For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the printer.

Make sure the printer has sufficient memory

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Print job takes longer than expected

Try one or more of the following:

Reduce the complexity of the print job

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.

Turn off the Page Protect setting

From the home screen, navigate to:

 > Settings > General Settings > Print Recovery > Page Protect > Off >

Change the environmental settings

When using Eco-Mode or Quiet Mode settings, you may notice a reduction in performance.

Job prints from the wrong tray or on the wrong paper

Check the paper type and paper size settings

Make sure the paper type setting matches the paper loaded in the tray:

1. From the printer control panel Paper menu, check the paper type and paper size settings.

2. Before sending the job to print, specify the correct type setting:

   • For Windows users, specify the paper type from Print Properties.

   • For Macintosh users, specify the paper type from the Print dialog.

Incorrect characters print

• Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

• Make sure the SmartSwitch settings are set to On in the Network and USB menus.

Tray linking does not work

These are possible solutions. Try one or more of the following:

Load the same size and type of paper

• Load the same size and type of paper in each tray to be linked.

• Move the paper guides to the correct positions for the paper size loaded in each tray.

Use the same Paper Size and Paper Type settings

• Print a menu settings page and compare the settings for each tray.

• If necessary, adjust the settings from the Paper Size/Type menu.

Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper size. You must set the size from the Paper Size/Type menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

Make sure Collate is set to On

From the Finishing menu or Print Properties, set Collate to On.

Reduce the complexity of the print job

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Make sure the printer has enough memory

Add printer memory or an optional hard disk.

Unexpected page breaks

Increase the Print Timeout value

1. From the home screen, navigate to:

    > Settings > General Settings > Timeouts > Print Timeout

2. Increase the Print Timeout value, and then touch .