Clearing jams behind the rear door

If the paper is exiting the printer, pull the paper out. If the paper is not exiting the printer:

  1. Push the release button, and then lower the front door.

    open front door

  2. Pull open the rear door.

    open rear door

    The paper may be jammed with one end caught in the standard exit bin.

    hot_surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
    jam through rear door in roll shape

  3. Remove the jammed paper.

    remove jam from rear door

  4. Close both the front and rear doors.

  5. Press continue button to continue printing.