Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper or specialty media. For more information, see Paper and specialty media guide.

Flex, fan, and straighten the paper before loading it in the tray

Make sure there is not too much paper in the tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray.

Check the guides

Move the guides in the tray to the correct positions for the paper size loaded.

The paper may have absorbed moisture due to high humidity

• Load paper from a fresh package.

• Store paper in its original wrapper until you use it.

Paper jam lights remain on after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then close any open doors.

Page that jammed does not reprint after the jam is cleared

Jam Recovery is set to Off. Do one of the following to set Jam Recovery to Auto or On:

• If the printer is on a network, access the Embedded Web Server:

  1. Type the printer IP address into the address field of your Web browser.

     Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.

  2. From the Settings tab, make sure Jam Recovery is set to Auto or On, and then click Submit.

• If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software. From the Setup menu, make sure Jam Recovery is set to Auto or On.