Jobs do not print

These are possible solutions. Try one or more of the following:

Make sure the printer is ready to print

Make sure the light is on before sending a job to print.

Check to see if the standard exit bin is full

Remove the stack of paper from the standard exit bin.

Check to see if the tray is empty

Load paper in the tray.

Make sure the correct printer software is installed

Verify that you installed the correct printer software for your printer model.

Click Install printer and software on the Software and Documentation CD to check which software is installed. Make sure the model number of the software matches the model number of your printer.

To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com.

Make sure the printer is connected to the network

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

Make sure you are using a recommended USB, parallel, or Ethernet cable

For more information, visit the Lexmark Web site at www.lexmark.com.

Make sure printer cables are securely connected

Check the cable connections to the printer to make sure they are secure. For more information, see the setup documentation that came with the printer.

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1. Open the document you want to print in Adobe Acrobat.

2. Click the printer icon.

   The Print dialog appears.

3. Select Print as image.

4. Click OK.

Job takes longer than expected to print

The job is too complex.

Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Job prints from the wrong tray or on the wrong paper

These are possible solutions. Try one or more of the following:

Check the Paper Size and Paper Type settings

From the Paper menu, make sure the Paper Size and Paper Type settings match the paper loaded in the trays. To access the Paper menu, do one of the following:

• If the printer is on a network, access the Embedded Web Server by typing the IP address of the printer in the address bar of a Web browser. From the Settings tab, click Paper Menu

• If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software.

Check the Paper tab settings in your operating system

Open Print Properties in a Windows operating system or the print dialog in a Macintosh operating system. Make sure the Input options settings for Paper size, Paper tray, and Paper type correspond with the paper loaded in the tray.

Incorrect characters print

Hex Trace mode
- Slowly blinking

Make sure the printer is not in Hex Trace mode. If the “Hex Trace mode” light sequence appears, you must exit Hex Trace mode before you can print your job. To exit Hex Trace mode, turn the printer off and back on.

Tray linking does not work

Make sure to do all of the following:

• Load both Tray 1 and Tray 2 with the same paper size and type.

• From Print Properties or the print dialog, change the Paper source to Automatically select.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

Check the Collate setting

From the Finishing menu, make sure Collate is On. To access the Finishing menu, do one of the following:

• If the printer is on a network, access the Embedded Web Server by typing the printer IP address into the address field of your Web browser. From the Settings screen, click Finishing Menu.

• If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software.

Check the Paper tab settings in your operating system

Open Print Properties in a Windows operating system or the print dialog in a Macintosh operating system. Make sure the “Page layout” setting for “Collate copies” is On, or the Collate check box is selected.

Reduce the complexity of the print job

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Make sure the printer has enough memory

Add printer memory.