Clearing jams

By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. For more information, see Avoiding jams. If jams do occur, follow the steps outlined in this chapter.

Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.

To resolve jam messages, you must clear the entire paper path, and then press Select button to clear the message and resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.

Note: Auto is the Jam recovery factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.