Jobs do not print

These are possible solutions. Try one or more of the following:

Make sure the printer is ready to print

Make sure Ready or Power Saver appears on the display before sending a job to print.

Check to see if the standard exit bin is full

Remove the stack of paper from the standard exit bin.

Check to see if the paper tray is empty

Load paper in the tray.

Make sure the correct printer software is installed

• Verify that you are using the correct printer software.

• If you are using a USB port, make sure you are running a supported operating system and using compatible printer software.

Make sure the internal print server is installed properly and working

• Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD.

• Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

Make sure you are using a recommended printer cable

For more information, visit the Lexmark Web site at www.lexmark.com.

Make sure printer cables are securely connected

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

Partial job, no job, or blank pages print

The print job may contain a formatting error or invalid data.

• Delete the print job, and then print it again.

• For PDF documents, recreate the PDF and then print it again.

Make sure the printer has sufficient memory

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1. Open the document you want to print in Adobe Acrobat.

2. Click the printer icon.

   The Print dialog appears.

3. Select Print as image.

4. Click OK.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

Reduce the complexity of the print job

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Change the Page Protect setting to Off

1. From the printer control panel, press .

2. Press the up or down arrow button until Settings appears, and then press .

3. Press the up or down arrow button until General Settings appears, and then press .

4. Press the up or down arrow button until Print Recovery appears, and then press .

5. Press the up or down arrow button until Page Protect appears, and then press .

6. Press the up or down arrow button until Off appears, and then press .

Job prints from the wrong tray or on the wrong paper

Check the Paper Type setting

Make sure the Paper Type setting matches the paper loaded in the tray.

Incorrect characters print

Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

Load the same size and type of paper in each tray

1. Load the same size and type of paper in each tray.

2. Move the paper guides to the correct positions for the paper size loaded in each tray.

Make sure the Paper Size and Paper Type settings are the same for each tray

1. Print a menu settings page and compare the settings for each tray.

2. If necessary, adjust the settings from the Paper Size/Type menu.

Note: None of the paper sources, trays, or feeders automatically sense the paper size. You must set the size from the Paper Size/Type menu on the printer control panel or from the Embedded Web Server.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

Make sure Collate is set to On

From Print Properties or the printer control panel Finishing menu, set Collate to On.

Reduce the complexity of the print job

Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Make sure the printer has enough memory

Add printer memory.

Unexpected page breaks occur

Increase the Print Timeout value:

1. From the printer control panel, press .

2. Press the up or down arrow button until Settings appears, and then press .

3. Press the up or down arrow button until General Settings appears, and then press .

4. Press the up or down arrow button until Timeouts appears, and then press .

5. Press the up or down arrow button until Print Timeout appears, and then press .

6. Press the up or down arrow button until the value you want appears, and then press .

Envelope seals when printing

Due to humidity and heat, some envelopes become sealed during the printing process. If this happens, open the rear door of the printer to allow envelopes to exit there.