Understanding jam messages and locations

Note: To resolve any message, all paper or specialty media must be cleared from the entire paper path.

Open doors and covers, and remove trays to access jam locations. The following illustration and table indicate these locations. See Jam message numbers and how to access each jam for a list of jam numbers and instructions for how to access each jam.

1

Standard exit bin

2

Front door

3

Multipurpose feeder door

4

Tray 1

5

Tray 2

6

Rear door


Jam message numbers and how to access each jam

Jam number

To access the jam

200

Try one or more of the following:

  • Remove Tray 1.

  • Open the front door, and then remove the photoconductor kit.

201

Open the front door, and then remove the photoconductor kit.

202

Open the front door, and then open the rear door.

231

Open the front door, and then open the rear door.

Note: For alternative access to the jam, remove Tray 1, and then depress the lever.

233

Remove Tray 1, and then depress the lever.

Note: For alternative access to the jam, open the front door, and then open the rear door.

234

Try one or more of the following:

  • Open the front door, and then open the rear door.

  • Remove Tray 1, and then depress the lever.

235

Remove the jam from the standard exit bin.

24x

Remove Tray 2.

251

Try one or more of the following:

  • If the sheet is visible in the multipurpose feeder, gently pull it from the front of the multipurpose feeder.

  • If it is not visible, open the front door, and then remove the unit. Lift the flap at the front of the printer, and then remove any jammed sheets.