Understanding the printer messages

Change [paper source] to [custom string] load [orientation]

Try one or more of the following:

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following:

Change [paper source] to [paper size] load [orientation]

Try one or more of the following:

Change [paper source] to [paper type] [paper size] load [orientation]

Try one or more of the following:

Complex page, some data may not have printed [39]

Try one or more of the following:

Configuration change, some held jobs were not restored [57]

From the control panel, press the select button to clear the message and continue printing.

Defective flash detected [51]

Try one or more of the following:

Incorrect paper size, open [paper source] [34]

Note: The paper source can be a tray or a feeder.

Try one or more of the following:

Insufficient memory to support Resource Save feature [35]

Try one or more of the following:

Insufficient memory to collate job [37]

Try one or more of the following:

Insufficient memory for Flash Memory Defragment operation [37]

Try one or more of the following:

Insufficient memory, some Held Jobs were deleted [37]

From the printer control panel, press the select button to clear the message.

Insufficient memory, some held jobs will not be restored [37]

Do either of the following:

Load Manual Feeder with [custom type name] [orientation]

Try one or more of the following:

Network [x] software error [54]

Try one or more of the following:

Non-Lexmark [supply type], see User’s Guide [33.xy]

Note: The supply type can either be a toner cartridge or an imaging unit.

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. 

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts are not covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press the select button and the cancel button on the control panel simultaneously for 15 seconds to clear the message and continue printing.

If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Lexmark supply or part.

Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or go to www.lexmark.com.

Not enough free space in flash memory for resources [52]

Try one or more of the following:

Printer had to restart. Last job may be incomplete.

From the printer control panel, select Continue to clear the message and continue printing.

For more information, visit http://support.lexmark.com or contact customer support.

Remove paper from standard output bin

Remove the paper stack from the standard bin.

Serial option [x] error [54]

Try one or more of the following:

SMTP server not set up. Contact system administrator.

From the printer control panel, press the select button to clear the message.

Note: If the message appears again, then contact your system support person.

Standard network software error [54]

Try one or more of the following:

Standard parallel port disabled [56]

Notes:

Standard USB port disabled [56]

Try one or more of the following:

Too many flash options installed [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra flash memory.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Too many trays attached [58]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the extra trays.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Unformatted flash detected [53]

Try one or more of the following:

Note: If the error message remains, then the flash memory device may be defective and need to be replaced.

Unsupported option in slot [x] [55]

  1. Turn off the printer.

  2. Unplug the power cord from the electrical outlet.

  3. Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

  4. Connect the power cord to a properly grounded electrical outlet.

  5. Turn the printer back on.

Weblink server not set up. Contact system administrator.

From the printer control panel, press the select button to clear the message.

Note: If the message appears again, then contact your system support person.

Cartridge low [88.xy]

You may need to order a toner cartridge. If necessary, press the select button on the printer control panel to clear the message and continue printing.

Cartridge nearly low [88.xy]

If necessary, press the select button on the printer control panel to clear the message and continue printing.

Cartridge very low, [x] estimated pages remain [88.xy]

You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, press the select button on the printer control panel to clear the message and continue printing.

Close front door

Close the front door of the printer.

Credentials invalid. Print job canceled.

Enter the correct credentials or contact your system support person.

Imaging unit low [84.xy]

You may need to order an imaging unit. If necessary, press the select button on the printer control panel to clear the message and continue printing.

Imaging unit nearly low [84.xy]

If necessary, press the select button on the printer control panel to clear the message and continue printing.

Imaging unit very low, [x] estimated pages remain [84.xy]

You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, press the select button on the printer control panel to clear the message and continue printing.

Insert tray [x]

Insert the indicated tray into the printer.

Load [paper source] with [custom string] [orientation]

Try one or more of the following:

Load [paper source] with [custom type name] [orientation]

Try one or more of the following:

Load [paper source] with [paper size] [orientation]

Try one or more of the following:

Load [paper source] with [paper type] [paper size] [orientation]

Try one or more of the following:

Memory full [38]

Try one or more of the following:

Print quota exceeded. Print job canceled.

Contact your system support person.

Print quota exceeded. Print job incomplete.

Contact your system support person.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Reinstall missing or unresponsive imaging unit [31.xy]

Try one or more of the following:

Replace cartridge, 0 estimated pages remain [88.xy]

Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace cartridge, printer region mismatch [42.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

Printer and toner cartridge regions

Region number

Region

0

Global

1

United States, Canada

2

European Economic Area (EEA), Switzerland

3

Asia Pacific, Australia, New Zealand

4

Latin America

5

Africa, Middle East, rest of Europe

9

Invalid


Notes:

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.