[x]-page jam, open front door. [20y.xx]

hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  1. Press the button on the right side of the printer, and then open the front door.

    Release latch on the right side of the printer is pushed to open the front door.

  2. Pull out the toner cartridge using the handle.

  3. Lift the green handle, and then pull out the imaging unit from the printer.

    Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
    Lift the green handle, and then pull the imaging unit out of the printer.

  4. Place the imaging unit aside on a flat, smooth surface.

    Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

  5. Lift the green flap in front of the printer.

  6. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    Firmly grasp the jammed paper on each side, and then gently pull it out.

  7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.

  8. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.

  9. Close the front door.

  10. From the control panel, select Next > the select button > Clear the jam, press OK > the select button.