[x]-page jam, remove tray 1 to clear duplex. [23y.xx]

hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  1. Pull the tray completely out of the printer.

    Pull the tray completely out of the printer.

  2. Locate the blue lever, and then pull it down to release the jam.

  3. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.

  4. Insert the tray.

  5. From the control panel, select Next > the select button > Clear the jam, press OK > the select button to clear the message and continue printing.