[x]-page jam, remove tray 1 to clear duplex. [23y.xx]

Printer control panel light sequence for Paper jam

Paper jam light - On

Start button light - On

If the printer control panel light sequence matches the light sequence in the preceding illustration, then press the start button twice quickly to see the supplemental light sequence.

Supplemental light sequences

Light sequence

Printer control panel light sequence for 230 paper jam

Paper jam light - On

Toner cartridge light - On

Start button light - On

Printer control panel light sequence for 231 paper jam

Paper jam light - On

Load paper light - Blinking

Start button light - On


If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following.

hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  1. Pull out the tray completely.

  2. Locate the blue lever, and then pull it down to release the jam.

    Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed.

  3. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.

  4. Insert the tray.

  5. From the printer control panel, press the select button to clear the message and continue printing.