MS315 and MS415 jams

Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and information to clear the jam appears on the display. Open the doors, covers, and trays indicated on the display to remove the jam.

Notes:

shows the parts of the printer where jammed paper can be accessed
 

Area

Control panel message

What to do

1

Standard bin

[x]-page jam, clear standard bin. [20y.xx]

Remove the jammed paper.

2

Rear door

[x]-page jam, open rear door. [20y.xx]

Open the rear door, and then remove the jammed paper.

3

Tray 1

[x]-page jam, remove tray 1 to clear duplex. [23y.xx]

Pull Tray 1 completely out, then push the front duplex flap down, and then remove the jammed paper.

Note: You may need to open the rear door to clear some 23y.xx paper jams.

4

Tray [x]

[x]-page jam, remove tray [x]. [24y.xx]

Pull the indicated tray out, and then remove the jammed paper.

5

Multipurpose feeder

[x]-page jam, clear manual feeder. [250.xx]

Remove all paper from the multipurpose feeder, and then remove the jammed paper.

6

Front door

[x]-page jam, open front door. [20y.xx]

Open the front door, then remove the toner cartridge, imaging unit, and jammed paper.


[x]-page jam, open front door. [20y.xx]

hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  1. Press the button on the right side of the printer, and then open the front door.

    Release latch on the right side of the printer is pushed to open the front door.
  2. Pull out the toner cartridge using the handle.

  3. Lift the green handle, and then pull out the imaging unit from the printer.

    Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
    Lift the green handle, and then pull the imaging unit out of the printer.
  4. Place the imaging unit aside on a flat, smooth surface.

    Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  5. Lift the green flap in front of the printer.

  6. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    Firmly grasp the jammed paper on each side, and then gently pull it out.
  7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.

  8. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.

  9. Close the front door.

  10. From the control panel, select Next > the select button > Clear the jam, press OK > the select button.

[x]-page jam, open rear door. [20y.xx]

  1. Open the front door.

    Release latch on the right side of the printer is pushed to open the front door.
  2. Gently pull down the rear door.

    hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
    Gently pull down the rear door.
  3. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    Firmly grasp the jammed paper on each side, and then gently pull it out.
  4. Close the rear door.

  5. From the control panel, select Next > the select button > Clear the jam, press OK > the select button to clear the message and continue printing.

[x]-page jam, clear standard bin. [20y.xx]

  1. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    Firmly grasp the jammed paper on each side, and then gently pull it out.
  2. From the control panel, select Next > the select button > Clear the jam, press OK > the select button to clear the message and continue printing.

[x]-page jam, remove tray 1 to clear duplex. [23y.xx]

hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  1. Pull the tray completely out of the printer.

    Pull the tray completely out of the printer.
  2. Locate the blue lever, and then pull it down to release the jam.

  3. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
  4. Insert the tray.

  5. From the control panel, select Next > the select button > Clear the jam, press OK > the select button to clear the message and continue printing.

[x]-page jam, open tray [x]. [24y.xx]

  1. Pull the tray completely out of the printer.

    Note: The message on the display indicates the tray where the jammed paper is located.
    Pull the tray completely out of the printer.
  2. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    Firmly grasp the jammed paper on each side, and then gently pull it out.
  3. Insert the tray.

  4. From the control panel, select Next > the select button > Clear the jam, press OK > the select button to clear the message and continue printing.

[x]-page jam, clear manual feeder. [25y.xx]

  1. From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
  2. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

  3. Reload paper into the multipurpose feeder.

    Note: Make sure the paper guide lightly rests against the edge of the paper.
  4. From the control panel, select Next > the select button > Clear the jam, press OK > the select button to clear the message and continue printing.