Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam.

Notes:

• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not guarantee that the page will print.

Jam, front door [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1. Press the button on the right side of the printer, and then open the front door.

   

2. Pull the toner cartridge out using the handle.

   

3. Lift the green handle, and then pull the imaging unit out of the printer.

   

   Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

   

4. Place the imaging unit aside on a flat, smooth surface.

   Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

5. Lift the green flap in front of the printer.

   

6. Firmly grasp the jammed paper on each side, and then gently pull it out.

   Note: Make sure all paper fragments are removed.

   

7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.

   

8. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.

   

9. Close the front door.

10. From the printer control panel, press to clear the message and continue printing.

Jam, rear door [20y.xx]

1. Press the button on the right side of the printer, and then open the front door.

   

2. Gently pull down the rear door.

   CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

   

3. Firmly grasp the jammed paper on each side, and then gently pull it out.

   Note: Make sure all paper fragments are removed.

   

4. Close the rear and front doors.

5. From the printer control panel, press to clear the message and continue printing.

Jam, standard bin [20y.xx]

1. Firmly grasp the jammed paper on each side, and then gently pull it out.

   Note: Make sure all paper fragments are removed.

   

2. From the printer control panel, press to clear the message and continue printing.

Jam, pull tray 1. Push down blue flap. [23y.xx]

1. Pull out the tray completely.

   

2. Locate the blue lever, and then pull it down to release the jam.

   

   Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed.

3. Firmly grasp the jammed paper on each side, and then gently pull it out.

   Note: Make sure all paper fragments are removed.

   

4. Insert the tray.

5. From the printer control panel, press to clear the message and continue printing.

Jam, tray [x] [24y.xx]

1. Pull out the tray completely.

   

2. Firmly grasp the jammed paper on each side, and then gently pull it out.

   Note: Make sure all paper fragments are removed.

   

3. Insert the tray.

4. From the printer control panel, press to clear the message and continue printing.

Jam, MP feeder [250.xx]

1. From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.

   Note: Make sure all paper fragments are removed.

   

2. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

   

3. Reload paper into the multipurpose feeder.

   

   Note: Make sure the paper guide lightly rests against the edge of the paper.

4. From the printer control panel, press to clear the message and continue printing.