Intervention required -

Disk Corrupted. Reformat?

32015

Disk corrupted

X

X

X

Intervention Required -

Too Many Bins Attached

32030

Too many bins attached [58]

X

X

X

Intervention Required -

Too Many Flash Options Installed

32030

Too many flash options installed [58]

X

Intervention Required -

Disk Problem

32052

Disk problem

X

X

X

Intervention Required -

Remove Defective Disk

32056

Remove defective disk [61]

X

X

Intervention Required -

Defective Flash

32056

Defective flash detected [51]

Defective flash memory [51]¹

X

X

Intervention Required -

Insert Hole Punch Box

40010

Insert Hole Punch Box

X

X

X

Intervention Required -

Insert PC Cartridge

40010

Insert PC Cartridge

X

X

X

Intervention Required -

30 CMYK² Print Unit Missing

40010

CMYK² Print Unit Missing [30]

X

X

X

Intervention Required -

30 Coating Roll Missing

40010

Coating Roll Missing [30]

X

X

X

Intervention Required -

Remove Originals from Scanner ADF

40019

Remove originals from the scanner automatic document feeder

X

X

X

Intervention Required -

Remove Paper Standard Bin

40019

Remove paper from standard output bin

Intervention Required -

Install MICR cartridge

40020

Install MICR cartridge

X

X

X

Intervention Required -

Cartridge Life Expired

40021

Cartridge Life Expired CMYK²

X

X

X

Intervention Required -

Cartridge Life Warning

40021

Cartridge Life Warning CMYK²

X

X

X

Intervention Required -

Change Cartridge Invalid Refill

40021

Change Cartridge Invalid Refill

X

X

X

Intervention Required -

Close Cover [x]

40021

Close cover [x]

X

X

X

Intervention Required -

Close Cover [x]

40021

Close paper transport cover

X

X

X

Intervention Required -

Printer Cover Open

40021

Close Cover

X

X

X

Intervention Required -

Close Toner Box Cover

40021

Close Cover

X

X

X

Intervention Required -

Close Deflector G

40021

Close Deflector G

X

X

X

Intervention Required -

Close Door

40021

Close Door

X

X

X

Intervention Required -

Close Door [x]

40021

Close door [x]

X

X

X

Intervention Required -

Close Door [x]

40021

Close stapler door

X

X

X

Intervention Required -

Close Door Insert Cartridge

40021

Close door or insert cartridge

X

X

X

Intervention Required -

Close Finisher Rear Door

40021

Close Finisher Rear Door

X

X

Intervention Required -

Close Finisher Side Door

40021

Close finisher side door

X

X

X

Intervention Required -

Close Finisher Top Cover

40021

Close finisher top cover

X

X

X

Intervention Required -

Close Front Door

40021

Close front or side door

X

X

X

Intervention Required -

Close Front Door

40021

Close front door

Intervention Required -

Close Left Side Door

40021

Close left side door

X

X

X

Intervention Required -

Close Low ADF Door

40021

Close lower automatic feeder door

X

X

X

Intervention Required -

Close Side Door

40021

Close Side Door

X

X

X

Intervention Required -

Close Surface

40021

Close surface H

X

X

X

Intervention Required -

Close Cover

40021

Close top access cover

X

X

X

Intervention Required -

Close Cover and Door

40021

Close top access cover and front door

X

X

X

Intervention Required -

Close Door

40021

Close [tray] door

X

X

X

Intervention Required -

Close Tray [x] Top Cover

40021

Close Tray [x] Top Cover

X

X

X

Intervention Required -

Printer Upper Door Open

40021

Cover Open, Close Top Covers, Close Door, or Insert Cartridge

X

X

X

Intervention Required -

Insert Print Cartridge

40021

Insert Print Cartridge

X

X

X

Intervention Required -

Open Cover

40021

Open Cover

X

X

X

Intervention Required -

Open Rear Door

40021

Open Rear Door

X

X

X

Intervention Required -

Invalid Refill

40021

Invalid Refill Change Cartridge [30]

X

X

X

Intervention Required -

Defective Ink Cartridge

40021

Defective Cartridge CMYK² [31]

X

X

X

Intervention Required -

Defective Print Cartridge

40021

Defective Print Cartridge [31]

X

X

X

Intervention Required -

Missing Cartridge

40021

Missing Cartridge CMYK² [31]

X

X

X

Intervention Required -

Missing Printhead

40021

Missing Printhead [31]

X

X

X

Intervention Required -

Defective Print Cartridge

40021

Replace defective cartridge [31]

X

X

X

Intervention Required -

Invalid Refill

40021

Invalid refill, change cartridge [31.xx]

X

X

X

Intervention Required -

Defective Print Cartridge

40021

Replace defective cartridge [31.xx]

X

X

X

Intervention Required -

Defective Print Cartridge

40021

Replace defective print cartridge [31.xx]

X

X

X

Intervention Required -

Imaging Unit Defective

40021

Replace defective imaging unit [31.xy]

Intervention Required -

Unsupported Cartridge

40021

Unsupported Cartridge [32]

X

X

X

Intervention Required -

Unsupported CMYK² Cartridge

40021

Unsupported CMYK² Cartridge [32]

X

X

X

Intervention Required -

Unsupported Print Cartridge

40021

Unsupported Print Cartridge [32]

X

X

X

Intervention Required -

Unsupported Printhead

40021

Unsupported Printhead [32]

X

X

X

Intervention Required -

Unsupported Cartridge

40021

Cartridge part number unsupported by device [32.xx]

X

X

X

Intervention Required -

Tray Size Sense Error

40021

Tray [x] Size Sense Error [40]

X

X

X

Intervention Required -

Open Bin Exit Tray

40021

Open Bin 1 Exit Tray [41]

X

X

X

Intervention Required -

Cartridge Region Mismatch

40021

Cartridge region mismatch [42.xy]

X

X

X

Intervention Required -

Cartridge Region Mismatch

40021

Replace cartridge, printer region mismatch [42.xy]

X

X

Intervention Required -

Paper Jam

40022

Paper Jam [2xx]

X

X

X

Intervention Required -

Remove Packaging Material

40025

Remove packaging material

X

X

X

Intervention Required -

Remove Packaging Material

40025

Remove packaging material, [area name]

X

X

X

Intervention Required -

Waste Toner Missing

40025

Waste toner bottle missing [82]

X

X

X

Intervention Required -

Waste Toner Bottle Missing

40025

Waste toner bottle missing [82.xx]

X

X

X

Intervention Required -

Check Tray Connection

40027

Check tray [paper source #] connection

X

X

X

Intervention Required -

Install Tray [x] or Cancel Job

40027

Install tray [x]

X

X

X

Intervention Required -

Install Tray [x] or Cancel Job

40027

Install Tray [x] or Cancel Job

X

X

X

Intervention Required -

Install Envelope Feeder

40028

Install envelope feeder

X

X

X

Intervention Required -

Install Env Feeder or Cancel Job

40028

Install Env Feed or Cancel Job

X

X

X

Intervention Required -

Reattach Envelope Feeder

40028

Reattach Envelope Feeder

X

X

X

Intervention Required -

Reattach MP Feeder

40028

Reattach MP Feeder

X

X

X

Intervention Required -

Check Finisher Installation

40029

Check Finisher Installation

X

X

X

Intervention Required -

Check Mailbox Installation

40029

Check Mailbox Installation

X

X

X

Intervention Required -

Install Bin [x] or Cancel Job

40029

Install Bin [x] or Cancel Job

X

X

X

Intervention Required -

Reattach Bin

40029

Reattach bin [x]

X

X

X

Intervention Required -

Reattach Bins

40029

Reattach Bins [bin #x—bin #y]

X

X

X

Intervention Required -Reattach Output Bin

40029

Reattach Output Bin [bin #]

X

X

X

Intervention Required -

Tray Config Error

40030

Tray [x] Config Error [33]

X

X

X

Intervention Required -

Input Config Error

40030

Input config error [58]

X

X

X

Intervention Required -

Too Many Bins Attached

40030

Too Many Bins Attached [58]

X

X

X

Intervention Required -

Too Many Disks Installed

40030

Too many disks installed [58]

Intervention Required -

Too Many Trays Attached

40030

Too many trays attached [58]

Too many trays. Remove some. [58]¹

X

X

Intervention Required -

Too Many Disks Installed

40036

Too Many Disks Installed [58]

X

X

X

Intervention Required -

PerfectFinish Missing

40037

PerfectFinish Missing [31]

X

X

X

Intervention Required -

PerfectFinish Empty

40037

PerfectFinish Empty [87]

X

X

X

Intervention Required -

Replace Oil Coating Roll

40038

Replace Oil Coating Roll

X

X

X

Intervention Required -

Replace PC Kit

40038

Replace PC Kit

X

X

X

Intervention Required -

Replace PC Kit To Continue

40038

Replace PC Kit To Continue

X

X

X

Intervention Required -

Replace Toner Cartridge

40038

Replace Toner Cartridge

X

X

X

Intervention Required -

Replace Toner Cartridge To Continue

40038

Replace Toner To Continue

X

X

X

Intervention Required -

84 All Photo Devs Exhausted

40038

All Photo Devs Exhausted [84]

X

X

X

Intervention Required -

84 Black Photo Dev Exhausted

40038

Black Photo Dev Exhausted [84]

X

X

X

Intervention Required -

84 Black Photo Dev Life Warning

40038

Black Photo Dev Life Warning [84]

X

X

X

Intervention Required -

84 Color Photo Dev Life Warning

40038

Color Photo Dev Life Warning [84]

X

X

X

Intervention Required -

Cartridge Low

40038

Cartridge Low [88]

Intervention Required -

[Color] Cartridge Low

40038

[Color] cartridge is low [88]

X

X

X

Intervention Required -

Toner Low

40038

Cartridge low [88]

X

X

X

Intervention Required -

Cartridge Low

40038

Cartridge Low [CMYK] [88]

X

X

X

Intervention Required -

Toner Low

40038

Toner is low [88]

X

X

X

Intervention Required -

Toner Low

40038

Toner Low [88]

X

X

X

Intervention Required -

Toner Low

40038

Yellow Toner Low [88]

Magenta Toner Low [88]

Cyan Toner Low [88]

Black Toner Low [88]

X

X

X

Color Print Cartridge Low [88]

Black Print Cartridge Low [88]

Photo Print Cartridge Low [88]

X

X

X

Yellow Toner Empty [88]

Magenta Toner Empty [88]

Cyan Toner Empty [88]

Black Toner Empty [88]

X

X

X

Intervention Required -

Cartridge Nearly Low

40038

Cartridge nearly low [88.xx]

Intervention Required -

Cartridge Empty

40039

Cartridge Empty [CMYK] [89]

X

X

X

Intervention Required -

Load Staples

40040

Load Staples

X

X

X

Intervention Required -

Priming Failed. Retry?

40041

Priming Failed. Retry?

X

X

X

Intervention Required -

PJL OP Message

40048

OPMSG message

X

X

X

Intervention Required -

PJL ST Message

40049

STMSG message

X

X

X

Intervention Required -

Replace Fuser

40050

Replace Fuser

X

X

X

Intervention Required -

Replace Transfer Kit

40050

Replace Transfer Kit

X

X

X

Intervention Required -

Incompatible Bin [x]

40087

Incompatible Bin [x] [59]

X

X

X

Intervention Required -

Incompatible Bin [x]

40087

Incompatible output bin [x] [59]

X

X

X

Intervention Required -

Incompatible Duplex

40088

Incompatible Duplex [59]

X

X

X

Intervention Required -

Incompatible Tray [x]

40089

Incompatible Tray [x] [59]

X

X

Intervention Required -

Paper Size Unsupported

40089

Tray [x] paper size unsupported

X

X

X

Intervention Required -

Incompatible Envelope Feeder

40090

Incompatible Envelope Feeder [59]

X

X

X

Intervention Required -

Incompatible Envelope Feeder

40090

Incompatible envelope feeder [59]

X

X

X

Intervention Required -

Check Duplex Connection

40095

Check Duplex Connection

X

X

X

Intervention Required -

Install Duplex or Cancel Job

40095

Install Duplex or Cancel Job

X

X

X

Intervention Required -

Install Duplex or Cancel Job

40095

Install duplex

X

X

X

Intervention Required -

Duplex Cover Open

40096

Close Duplex Door

X

X

X

Intervention Required -

Insert Duplex Option

40096

Insert Duplex Option

X

X

X

Intervention Required -

Insert Hole Punch Box

40107

Insert the hole punch box

X

X

X

Intervention Required -

Replace Photoconductor or Imaging Unit

40129

Replace [color] imaging unit and [color] cartridge [84.xx]

X

X

X

Intervention Required -

Replace Color PC Units

40129

Replace color PC Units [84]

X

X

X

Intervention Required -

Replace Photoconductor

40129

Replace [Color] photoconductor [84.xx]

X

X

X

Intervention Required -

Replace Waste Toner Bottle

40141

Replace waste toner bottle [82.xx]

X

X

X

Intervention Required -

Replace Waste Toner

40141

Replace waste toner bottle [82]

X

X

X

Intervention Required -

Waste Toner Bottle Nearly Full

40141

Waste toner bottle nearly full [82.xx]

X

X

X

Intervention Required -

Waste Toner Nearly Full

40141

Waste toner bottle nearly full [82]

X

X

X

Intervention Required -

Transfer Module Missing

40143

Transfer module missing [83.xx]

X

X

X

Intervention Required -

Cartridge Low

40200

Black cartridge low [88.xx]

X

X

X

Intervention Required -

Cartridge Nearly Low

40200

black cartridge nearly low [88.1x]

X

X

X

Intervention Required -

Cartridge Very Low

40200

Black cartridge very low [88.xx]

X

X

X

Intervention Required -

Replace Cartridge

40200

Replace black cartridge [88.2x]

X

X

X

Intervention Required -

Cartridge Low

40201

Cyan cartridge low [88.xx]

X

X

X

Intervention Required -

Cartridge Nearly Low

40201

cyan cartridge nearly low [88.1x]

X

X

X

Intervention Required -

Cartridge Very Low

40201

Cyan cartridge very low [88.xx]

X

X

X

Intervention Required -

Replace Cartridge

40201

Replace cyan cartridge [88.2x]

X

X

X

Intervention Required -

Cartridge Low

40202

Magenta cartridge low [88.xx]

X

X

X

Intervention Required -

Cartridge Nearly Low

40202

magenta cartridge nearly low [88.1x]

X

X

X

Intervention Required -

Cartridge Very Low

40202

Magenta cartridge very low [88.xx]

X

X

X

Intervention Required -

Replace Cartridge

40202

Replace magenta cartridge [88.2x]

X

X

X

Intervention Required -

Cartridge Low

40203

Yellow cartridge low [88.xx]

X

X

X

Intervention Required -

Cartridge Nearly Low

40203

yellow cartridge nearly low [88.1x]

X

X

X

Intervention Required -

Cartridge Very Low

40203

Yellow cartridge very low [88.xx]

X

X

X

Intervention Required -

Replace Cartridge

40203

Replace yellow cartridge [88.2x]

X

X

X

Black PC Unit Life Warning

40204

Black pc unit life warning [84]

X

X

X

Intervention Required -

Unsupported PC Unit

40204

unsupported [color] imaging unit [84]

X

X

X

Intervention Required -

Unsupported PC Unit

40204

unsupported [color] pc unit [84]

X

X

X

Intervention Required -

Color PC Units Life Warning

40204

Color PC Unit Life warning [84.xx]

X

X

X

Intervention Required -

PC Kit Life Warning

40204

PC kit life warning [84]

X

X

X

Intervention Required -

Photoconductor Low

40204

[Color] photoconductor low [84.xx]

X

X

X

Intervention Required -

Photoconductor Low

40204

Photoconductor low [84]

X

X

X

Intervention Required -

Photoconductor Nearly Low

40204

[color] photoconductor nearly low [84.xx]

X

X

X

Intervention Required -

Transfer Module Life Warning

40215

Transfer module life warning [83.xx]

X

X

X

Intervention Required -

Transfer Module Near Life Warning

40215

Transfer module near life warning [83.xx]

X

X

X

Intervention Required -

Fuser Life Warning

40216

Fuser Life Warning [87]

X

X

X

Intervention Required -

Fuser Life Warning

40216

Fuser life warning [80.xx]

X

X

X

Intervention Required -

Fuser Near Life Warning

40216

Fuser near life warning [80.xx]

X

X

X

Intervention Required -

Replace Toner

40300

Replace black toner[88]

X

X

X

Intervention Required -

Unsupported Print Cartridge

40300

Replace unsupported cartridge [32.xy]

Intervention Required -

Replace Toner

40301

Replace cyan toner [88]

X

X

X

Intervention Required -

Replace Toner

40302

Replace magenta toner [88]

X

X

X

Intervention Required -

Replace Toner

40303

Replace yellow toner [88]

X

X

X

Intervention Required -

Replace PC Kit

40304

Replace PC Kit [84]

X

X

X

Intervention Required -

Replace Photoconductor

40304

Replace photoconductor [84]

X

X

X

Intervention Required -

84 Replace Black PC Unit

40305

Replace black PC Unit [84]

X

X

X

Intervention Required -

Cartridge Part Number Unsupported

40309

Black cartridge part number unsupported by device [32.xx]

X

X

X

Intervention Required -

Replace unsupported cartridge

40309

Replace unsupported black cartridge [32.xx]

X

X

X

Intervention Required -

Invalid Refill, Change Cartridge

40309

black invalid refill, change cartridge [40]

X

X

X

Intervention Required -

Cartridge Part Number Unsupported

40310

Cyan cartridge part number unsupported by device [32.xx]

X

X

X

Intervention Required -

Replace unsupported cartridge

40310

Replace unsupported cyan cartridge [32.xx]

X

X

X

Intervention Required -

Invalid Refill, Change Cartridge

40310

cyan invalid refill, change cartridge [40]

X

X

X

Intervention Required -

Cartridge Part Number Unsupported

40311

Magenta cartridge part number unsupported by device [32.xx]

X

X

X

Intervention Required -

Replace unsupported cartridge

40311

Replace unsupported magenta cartridge [32.xx]

X

X

X

Intervention Required -

Invalid Refill, Change Cartridge

40311

magenta invalid refill, change cartridge [40]

X

X

X

Intervention Required -

Cartridge Part Number Unsupported

40312

Yellow cartridge part number unsupported by device [32.xx]

X

X

X

Intervention Required -

Replace unsupported cartridge

40312

Replace unsupported yellow cartridge [32.xx]

X

X

X

Intervention Required -

Invalid Refill, Change Cartridge

40312

yellow invalid refill, change cartridge [40]

X

X

X

Intervention Required -

Scheduled Maintenance

40315

Scheduled maintenance [x] [80]

Note: [x] indicates 600K kit.

X

X

X

Intervention Required -

Replace Transfer Module

40315

Replace transfer module [83.xx]

X

X

X

Intervention Required -

Replace Fuser

40316

Replace fuser [80.xx]

X

X

X

Intervention Required -

Replace Fuser

40316

Replace fuser [87.xx]

X

X

X

Intervention Required -

Scheduled Maintenance

40316

Scheduled maintenance [x] [80]

Note: [x] indicates 100K kit.

X

X

X

Intervention Required -

Replace Cartridge

40400

Replace defective or missing cartridge [31.xx]

X

X

X

Intervention Required -

Defective of Missing Cartridge

40400

Reinstall missing or unresponsive cartridge [31.xy]

Intervention Required -

Insert Photoconductor

40404

Insert photoconductor [84]

X

X

X

Intervention Required -

Photoconductor Abnormal

40404

Defective [color] imaging unit [84]

X

X

X

Intervention Required -

40404

Photoconductor abnormal [84]

X

X

X

Intervention Required -

[Color] PC Unit Missing

40405

Black PC Unit missing [84.41]

X

X

X

Intervention Required -

[Color] Photoconductor Missing

40405

Black photoconductor missing [84.41]

X

X

X

Intervention Required -

[Color] PC Unit Missing

40406

Cyan PC Unit missing [84.41]

X

X

X

Intervention Required -

[Color] Photoconductor Missing

40406

Cyan photoconductor missing [84.41]

X

X

X

Intervention Required -

[Color] PC Unit Missing

40407

Magenta PC Unit missing [84.41]

X

X

X

Intervention Required -

[Color] Photoconductor Missing

40407

Magenta photoconductor missing [84.41]

X

X

X

Intervention Required -

[Color] PC Unit Missing

40408

Yellow PC Unit missing [84.41]

X

X

X

Intervention Required -

[Color] Photoconductor Missing

40408

Yellow photoconductor missing [84.41]

X

X

X

Intervention Required -

Toner Cartridge Missing

40409

Missing black cartridge and/or black imaging unit [30.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40409

Black toner cartridge missing [30.xx]

X

X

X

Intervention Required -

Defective Cartridge

40409

Defective black cartridge [31.xx]

X

X

X

Intervention Required -

Missing or Defective Cartridge

40409

Missing or defective black cartridge [31.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40410

Missing cyan cartridge and/or cyan imaging unit [30.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40410

Cyan toner cartridge missing [30.xx]

X

X

X

Intervention Required -

Defective Cartridge

40410

Defective cyan cartridge [31.xx]

X

X

X

Intervention Required -

Missing or Defective Cartridge

40410

Missing or defective cyan cartridge [31.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40411

Missing magenta cartridge and/or magenta imaging unit [30.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40411

Magenta toner cartridge missing [30.xx]

X

X

X

Intervention Required -

Defective Cartridge

40411

Defective magenta cartridge [31.xx]

X

X

X

Intervention Required -

Missing or Defective Cartridge

40411

Missing or defective magenta cartridge [31.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40412

Missing yellow cartridge and/or yellow imaging unit [30.xx]

X

X

X

Intervention Required -

Toner Cartridge Missing

40412

Yellow toner cartridge missing [30.xx]

X

X

X

Intervention Required -

Defective Cartridge

40412

Defective yellow cartridge [31.xx]

X

X

X

Intervention Required -

Missing or Defective Cartridge

40412

Missing or defective yellow cartridge [31.xx]

X

X

X

Intervention Required -

Fuser Missing

40416

Fuser missing [80.xx]

X

X

X

Intervention Required -

Fuser Missing

40416

Fuser missing [87.xx]

X

X

X

Intervention Required -

Insert Duplex Pages in Tray [x]

41202

Reload printed pages in Tray [x]

X

X

X