Understanding the printer messages

Cannot collate large document [37]

Try one or more of the following:

From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
Cancel the current print job.

Cannot defrag flash memory [37]

Try one or more of the following:

From the printer control panel, press to stop the defragmentation and continue printing.
Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >
Install additional printer memory.

Cartridge very low, [x] estimated pages remain [88.xy]

You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, press the select button on the printer control panel to clear the message and continue printing.

Change [paper source] to [custom string] load [orientation]

Try one or more of the following:

Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then press .
Select Ignore to use the available paper size and type in the tray or feeder.
Cancel the print job.

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following:

Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then press .
Select Ignore to use the available paper size and type in the tray or feeder.
Cancel the print job.

Change [paper source] to [paper size] load [orientation]

Try one or more of the following:

Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then press .
Select Ignore to use the available paper size and type in the tray or feeder.
Cancel the print job.

Change [paper source] to [paper type] [paper size] load [orientation]

Try one or more of the following:

Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then press .
Select Ignore to use the available paper size and type in the tray or feeder.
Cancel the print job.

Complex page may misprint [39]

Try one or more of the following:

From the printer control panel, press to clear the message and continue printing.
Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Cancel the print job.
Install additional printer memory.

Defective flash memory [51]

Try one or more of the following:

Replace the defective flash memory card.
From the printer control panel, press to ignore the message and continue printing.
Cancel the current print job.

Flash memory full [52]

Try one or more of the following:

From the printer control panel, press to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to:
> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >
Use a larger-capacity flash memory card.

Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is powered off or restarted.

Flash memory unformatted [53]

Try one or more of the following:

From the printer control panel, press to stop the defragmentation and continue printing.
Format the flash memory device.

Note: If the error message remains, then the flash memory device may be defective and need to be replaced.

Imaging unit very low, [x] estimated pages remain [84.xy]

You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, press the select button on the printer control panel to clear the message and continue printing.

Load [paper source] with [custom string] [orientation]

Try one or more of the following:

Load the indicated tray or feeder with the correct size and type of paper.
From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
Cancel the current job.

Load [paper source] with [custom type name] [orientation]

Try one or more of the following:

Load the tray or feeder with the correct size and type of paper.
From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
Cancel the current job.

Load [paper source] with [paper size] [orientation]

Try one or more of the following:

Load the tray or feeder with the correct size of paper.
From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot find a tray that has the correct size of paper, then it prints from the default paper source.
Cancel the current job.

Load [paper source] with [paper type] [paper size] [orientation]

Try one or more of the following:

Load the tray or feeder with the correct size and type of paper.
From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.
Cancel the current job.

Load multipurpose feeder with [custom type name] [orientation]

Try one or more of the following:

Load the multipurpose feeder with the correct paper size and type.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load multipurpose feeder with [custom string] [orientation]

Try one or more of the following:

Load the feeder with the correct paper size and type.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load multipurpose feeder with [paper size] [orientation]

Try one or more of the following:

Load the multipurpose feeder with the correct paper size.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load multipurpose feeder with [paper type] [paper size] [orientation]

Try one or more of the following:

Load the multipurpose feeder with the correct paper size and type.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Memory full [38]

Try one or more of the following:

From the printer control panel, press to clear the message.
Decrease the resolution setting.
Install additional printer memory.

Network error, port [x] [54]

Try one or more of the following:

From the printer control panel, press to clear the message and continue printing.
Unplug the router, wait for 30 seconds, and then plug it back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com.

Network error, standard port [54]

Try one or more of the following:

From the printer control panel, press to clear the message and continue printing.
Unplug the router, wait for 30 seconds, and then plug it back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com.

Non-Lexmark [supply type], see User’s Guide [33.xy]

Note: The supply type can be toner cartridge or imaging unit.

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold the cancel button and the # button on the control panel simultaneously for 15 seconds.

For non-touch-screen printer models, press the select button and the cancel button on the control panel simultaneously for 15 seconds to clear the message and continue printing.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.

Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.

Paper too short [34]

Try one or more of the following:

Load the correct size of paper in the tray.
From the printer control panel, press to clear the message and print using a different tray.
Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.
Cancel the print job.

Parallel port disabled [56]

Try one or more of the following:

From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the parallel port.
From the printer control panel, set Parallel Buffer to Auto.

Printer had to restart. Last job may be incomplete.

Select Continue on the control panel to clear the message and continue printing. For non-touch-screen printer models, press to confirm.

For more information, go to http://support.lexmark.com or contact customer support.

Rear USB port disabled [56]

Try one or more of the following:

From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
From the printer control panel, set USB Buffer to Auto.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies.

Reinstall missing or unresponsive imaging unit [31.xy]

Try one or more of the following:

Check if the imaging unit is missing. If missing, then install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section.
If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit.
Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies.

Replace cartridge, printer region mismatch [42.xy]

Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

Printer and toner cartridge regions
Region number	Region
0	Global
1	United States, Canada
2	European Economic Area (EEA), Switzerland
3	Asia Pacific, Australia, New Zealand
4	Latin America
5	Africa, Middle East, rest of Europe
9	Invalid

Notes:

The x and y values represent .xy in the code that appears on the printer control panel.
The x and y values must match for printing to continue.

Replace cartridge, 0 estimated pages remain [88.xy]

Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:

32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark imaging unit is installed:

32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to www.lexmark.com.

Too many trays. Remove some. [58]

Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra trays.
Connect the power cord to the electrical outlet.
Turn the printer back on.