Step 1
Check the system log for relevant details.
Open a Web browser, and then type the printer IP address
in the address field.
If you do not know the IP address of the printer, then you can:
View the IP address on the printer home screen.
Print a network setup page or the menu settings pages,
and then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods,
such as 123.123.123.123.
Click Settings > Apps > Apps Management > System tab > Log. From the Filter menu, select an application status.
From the Application menu, select an application, and
then click Submit.
Does an error message appear in the log?
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Go to step 2. |
Contact customer support.
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