Jams and misfeeds troubleshooting

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Check the jam clearance area

  1. Lift the scanner unit.

    The illustration shows the printer being opened.

  2. Remove the jam clearance cover.

    The illustration shows the jam clearance cover being removed.

    Notes:

    • Squeeze the snap to lift the jam clearance cover.
    • Make sure that the printhead is moved to the side and away from the jammed paper.

  3. Firmly grasp the paper on both sides, and then gently pull it out.

    The illustration shows the jammed paper being removed from the printer.
    Note: Make sure all paper fragments are removed.

  4. Reattach the jam clearance cover until it clicks into place.

    The illustration shows the jam clearance cover being reattached to the printer.

  5. Close the printer.

  6. Touch OK or press the select button, depending on your printer model.

Paper jam in the exit tray

  1. Firmly grasp the paper, and then gently pull it out.

    The illustration shows the jammed paper being removed.
    Note: Make sure all paper fragments are removed.

  2. Touch OK or press the select button, depending on your printer model.

Paper jam in the paper support

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

  1. Remove the paper support.

    The illustration shows the paper support being removed.

  2. Firmly grasp the paper, and then gently pull it out.

    The illustration shows the paper being removed.
    Note: Make sure all paper fragments are removed.

  3. Reattach the paper support until it clicks into place.

    The illustration shows the paper support being reattached.

  4. Touch OK or press the select button, depending on your printer model.

Paper jam in the duplex unit

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

  1. Push down the duplex latch, and then remove the duplex unit.

    The illustration shows the duplex unit being removed.

  2. Firmly grasp the paper, and then gently pull it out.

    The illustration shows the jammed paper being removed.
    Note: Be careful not to tear the paper while removing it.

  3. Reinsert the duplex unit until it clicks into place to clear the message.

    The illustration shows the duplex unit being reinserted.

  4. If necessary, touch OK or press the select button, depending on your printer model.

Paper or specialty media misfeeds

These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following:

Check paper condition

Use only new, unwrinkled paper.

Check paper loading

Remove each page as it is printed

Adjust the paper guides to fit the loaded paper