Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and other specialty media. For more information, see Paper and specialty media guidelines.

Make sure there is not too much paper in the paper tray or manual feeder

In the paper tray, make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray. In the manual feeder, do not load more than a single sheet of paper at a time.

Check the guides

Move the guides in the paper tray to the correct positions for the paper size loaded.

The paper absorbed moisture due to high humidity

• Load paper from a fresh package.

• Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then press .