The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement.
To help isolate print quality problems, print the print quality test pages:
Turn the printer off.
Load paper.
From the printer control panel, hold down 
and the right arrow button while turning the printer on.
Release the buttons when appears.
Press the arrow buttons until appears, and then press .
The print quality test pages print.
Press the arrow buttons until appears, and then press .
appears briefly, and then appears.
These are possible solutions. Try one or more of the following:
Remove the toner cartridge and photoconductor kit.
Remove any remaining packing material.
Reinstall the toner cartridge and photoconductor kit.
When appears, order a new toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
These are possible solutions. Try one or more of the following:
Move the width and length guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Size setting from the Paper menu.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
These are possible solutions. Try one or more of the following:
Replace the photoconductor kit.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
These are possible solutions. Try one or more of the following:
Move the guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Size setting from the Paper menu.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
These are possible solutions. Try one or more of the following:
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
These are possible solutions. Try one or more of the following:
The Toner Darkness setting is too dark.
From the printer control panel, change this setting from the Quality menu.
For Windows users, change this setting from Print Properties.
For Macintosh users, change this setting from the Print dialog and pop-up menus.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Replace the toner cartridge.
These are possible solutions. Try one or more of the following:
The Toner Darkness setting is too light.
From the printer control panel, change this setting from the Quality menu.
For Windows users, change this setting from Print Properties.
For Macintosh users, change this setting from the Print dialog and pop-up menus.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
When appears, replace the toner cartridge.
Replace the toner cartridge.
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These are possible solutions. Try one or more of the following:
If the fill pattern is incorrect, choose a different fill pattern from your software program.
Try a different type of paper.
For transparencies, use only ones recommended by the printer manufacturer.
Make sure the Paper Type setting matches what is loaded in the tray or feeder.
Make sure the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder.
Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
Replace the used toner cartridge with a new one.
If you are using the ADF and vertical black or white lines appear, then clean the ADF glass.
These are possible solutions. Try one or more of the following:
From Print Properties, the Print dialog, or the printer control panel, select another paper source for the job.
Replace the toner cartridge.
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
 | CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. |
Clear any paper you see.
Clean the toner from the paper path. If the problem persists, contact Customer Support.
These are possible solutions. Try one or more of the following:
From Print Properties, the Print dialog, or the printer control panel, select another paper source for the job.
Replace the toner cartridge.
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
| Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit. Use the cartridge handle whenever you are holding the cartridge. |
| | CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. |
Clear any paper you see.
Clean the toner from the paper path. Contact Customer Support.
These are possible solutions. Try one or more of the following:
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray.
Try one or more of the following:
Use only transparencies recommended by the printer manufacturer.
Make sure the paper type setting matches the paper loaded in the tray:
From the printer control panel, check the Paper Type setting from the Paper menu.
Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
