Jobs do not print

These are possible solutions. Try one or more of the following:

Make sure the printer is ready to print

Make sure Ready or Power Saver appears on the display before sending a job to print.

Check to see if the standard exit bin is full

Remove the stack of paper from the standard exit bin.

Check to see if the tray is empty

Load paper in the tray.

Make sure the correct printer software is installed

Verify that you installed the correct printer software for your printer model. Open the Software and Documentation CD to check which software is installed. For more information, see Installing printer software. Make sure the model number of the software matches the model number of your printer.

To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com.

Make sure the printer is connected to the network

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Make sure you are using a recommended USB or Ethernet cable

For more information, visit the Lexmark Web site at www.lexmark.com.

Make sure printer cables are securely connected

Check the cable connections to the printer to make sure they are secure. For more information, see the setup documentation that came with the printer.

Multiple-language PDFs do not print

The documents contain unavailable fonts.

1. Open the document you want to print in Adobe Acrobat.

2. Click the printer icon.

   The Print dialog appears.

3. Click Advanced.

4. Select Print as image.

5. Click OK twice.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

Reduce the complexity of the print job

Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Change environmental settings

When using Eco-Mode or Quiet Mode settings, you may notice a short delay before the first page is printed. If you want to change the settings and need more information, then see Using Eco-Mode or Reducing printer noise.

Incorrect characters print

• Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

• Make sure the SmartSwitch settings are set to On in the Network and USB menus.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

Make sure Collate is set to On

From Print Properties or the printer control panel Finishing menu, set Collate to On.

Reduce the complexity of the print job

Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Unexpected page breaks occur

Increase the Print Timeout value:

1. From the printer control panel, press .

2. Press the arrow buttons until Settings appears, and then press .

3. Press the arrow buttons until General Settings appears, and then press .

4. Press the arrow buttons until Timeouts appears, and then press .

5. Press the arrow buttons until Print Timeout appears, and then press .

6. Press the arrow buttons until the value you want appears, and then press .