Checking an unresponsive scanner

If your scanner is not responding, then make sure:

• The printer is turned on.

• The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

• The power cord is plugged into the printer and a properly grounded electrical outlet.

• The electrical outlet is not turned off by any switch or breaker.

• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

• Other electrical equipment plugged into the outlet is working.

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner.

Scan was not successful

These are possible solutions. Try one or more of the following:

Check the cable connections

Make sure the network or USB cable is securely connected to the computer and the printer.

An error may have occurred in the program

Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

Other software programs may be interfering with scanning

Close all programs not being used.

The scan resolution may be set too high

Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.

The scanner glass may be dirty

Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see Cleaning the scanner glass.

Adjust the scan resolution

Increase the resolution of the scan for a higher quality output.

Check the quality of the original document

Make sure the quality of the original document is satisfactory.

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Partial document or photo scans

These are possible solutions. Try one or more of the following:

Check the document placement

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

Check the paper size setting

Make sure the paper size setting matches the paper loaded in the tray:

1. From the printer control panel Paper menu, check the Paper Size setting.

2. Before sending the job to print, specify the correct size setting:

   • For Windows users, specify the size from Print Properties.

   • For Macintosh users, specify the size from the Page Setup or Print dialog.

Cannot scan from a computer

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Check the cable connections

Make sure the network or USB cable is securely connected to the computer and the printer.