Understanding printer messages

Answering

The printer is answering a fax call. Wait for the message to clear.

Call complete

A fax call is completed. Wait for the message to clear.

Close front door

Close the front door of the printer.

Defragmenting Flash DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer off while this message appears on the display.

DO NOT TOUCH Reading flash data DO NOT POWER OFF

As a part of this message, a bar graphic appears on one line of the display, indicating the percentage of processing time completed.

Wait for the message to clear. The message displays until all code is received and the processing is complete.

Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer control panel while this message appears on the display. Do not turn the printer off while this message appears.

Fax failed

The fax failed to be sent. Wait for the message to clear.

Fax Station Name not set up

The Fax Station Name has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Fax Station Number not set up

The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Formatting Flash DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not power off while the printer is formatting the flash memory.

Hex Trace

The printer is in Hex Trace mode.

Invalid Engine Code

You need to download valid engine code for the printer.

Note: Engine code may be downloaded while this message appears on the display.

Invalid Network Code

You need to download valid network printing code for the internal print server. The internal print server is a hardware option installed inside the printer.

Note: Network code may be downloaded while this message appears on the display.

Line busy

A fax number is dialed, but the fax line is busy. Wait for the message to clear.

Load manual feeder with <x>

Try one or more of the following:

Load <src> with <x>

Try one or more of the following:

Memory full, cannot send faxes

The printer fax memory is full. Press select button to clear the message and cancel the fax.

Network/Network <x>

The printer is connected to the network.

Network indicates that the printer is using the standard network port built into the printer system board. Network <x> indicates that an internal print server is installed inside the printer or that the printer is connected to an external print server.

No analog phone line

The analog phone line was not detected; the fax is disabled. Connect the printer to an analog phone line.

No answer

A fax number is dialed, but no connection is made. Wait for the message to clear.

No dial tone

The printer does not have a dial tone. Wait for the message to clear.

Power Saver

The printer is saving power while it waits for the next print job. Send a job to print to take the printer out of Power Saver mode.

Programming Engine Code DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Programming Engine Code appears on the display.

Programming flash DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Programming flash appears on the display.

Programming System Code DO NOT POWER OFF

Wait for the message to clear.

Warning—Potential Damage: Do not turn the printer power off while Programming System Code appears on the display.

Queued for sending

The scanning process of a fax job completed, but the job is not sent yet because another fax job is being sent or received. Wait for the message to clear.

Remove packaging material, check <x>

Remove any remaining packaging material from the specified location.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scanner Jam Access Cover Open

Close the bottom ADF door to clear the message.

Toner is low

Try one or more of the following:

Unsupported USB device, please remove

Remove the unrecognized USB device.

Unsupported USB hub, please remove

Remove the unrecognized USB hub.

Some USB flash drives have a built-in USB hub, and these flash drives are not supported.

USB/USB <x>

The printer is using a USB cable connection. The USB port is the active communication link.

Waiting

The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data.

Waiting for redial

The printer is waiting to redial the fax number. Wait for the message to clear.

31.yy Replace defective or missing cartridge

The toner cartridge is either missing or not functioning properly.

Try one or more of the following:

34 Short paper

The printer paper size setting did not match the length of the paper that entered the printer.

Try one or more of the following:

35 Insufficient memory to support Resource Save feature

The printer lacks sufficient memory to save settings. Install additional memory, or press select button to disable Resource Save and continue printing.

37 Insufficient memory for Flash Memory Defragment operation

Try one or more of the following:

37 Insufficient memory to collate job

Try one or more of the following:

38 Memory full

Try one or more of the following:

39 Complex page, some data may not have printed

Try one or more of the following:

51 Defective flash detected

Try one or more of the following:

52 Not enough free space in flash memory for resources

Try one or more of the following:

53 Unformatted flash detected

Try one or more of the following:

54 Network <x> software error

The printer detects that a network port is installed, but cannot communicate with it. The printer disables all communication to the associated network interface.

Try one or more of the following:

54 Standard network software error

Try one or more of the following:

56 Standard USB port disabled

Try one or more of the following:

58 Too many flash options installed

Try one or more of the following:

58 Too many trays attached

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional trays.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

84 PC Kit life warning

The photoconductor kit is near exhaustion.

Try one or more of the following:

84 Replace PC Kit

The photoconductor kit is exhausted. Install a new photoconductor kit.

88.yy Cartridge is low

Replace the toner cartridge, and then press select button to clear the message and continue printing.

200.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. To access the jam, try one or more of the following:

    • Remove Tray 1.

    • Open the front door, and then remove the photoconductor kit and toner cartridge.

  2. Remove the jam.

  3. Replace the photoconductor kit and toner cartridge if you removed it.

  4. Close any open doors or trays.

  5. Press select button to continue printing.

201.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. Open the front door, and then remove the photoconductor kit and toner cartridge unit.

  2. Remove the jam.

  3. Replace the photoconductor kit and toner cartridge unit.

  4. Close the front door.

  5. Press select button to continue printing.

202.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. Open the front door.

  2. Open the rear door.

  3. Remove the jam.

  4. Close both doors.

  5. Press select button to continue printing.

231.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. Open the front door.

  2. Open the rear door.

  3. Remove the jam.

  4. Close both doors.

  5. Press select button to continue printing.

233.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. To access the jam, try one or more of the following:

    • Remove Tray 1, and then depress the lever.

    • Open the front door, and then open the rear door.

  2. Remove the jam.

  3. Close any open doors or trays.

  4. Press select button to continue printing.

234.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. To access the jam, try one or more of the following:

    • Open the front door, and then open the rear door.

    • Remove Tray 1, and then depress the lever.

  2. Remove the jam.

  3. Close any open doors or trays.

  4. Press select button to continue printing.

235.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. Remove the jam from the standard exit bin.

  2. Check the paper size to ensure that it is supported by the printer.

  3. Press select button to continue printing.

24x.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. To access the jam, try one or more of the following:

    • Remove Tray 1.

    • Open the front door, and then remove the photoconductor kit and toner cartridge.

    • Remove Tray 2.

  2. Remove the jam.

  3. Replace the photoconductor kit and toner cartridge if you removed them.

  4. Close any open doors or trays.

  5. Press select button to continue printing.

251.yy Paper jam

The message indicates either where the paper is jammed or the number of pages jammed.

  1. Remove the jam from the multipurpose feeder.

  2. Press select button to continue printing.

290–292 ADF Scanning Jams

The scanner failed to feed one or more pages through the ADF.

  1. Remove all pages from the ADF.

    Note: The message clears when the pages are removed from the ADF.
  2. Flex and fan the pages.

  3. Place the pages in the ADF.

  4. Adjust the ADF guides.

  5. From the printer control panel, press start button.

293 Paper Missing

The scanner was instructed to scan using the ADF, but there is no paper in the ADF.

Note: The message clears when the pages are placed in the ADF.
  1. Flex and fan the pages.

  2. Place the pages in the ADF.

  3. Adjust the ADF guides.

  4. From the printer control panel, press start button.

293.02 Flatbed Cover Open

Close the scanner cover.

294 ADF Jam

This jam location may also be identified as 294.04 Duplex Sensor Off Jam, 294.05 Scan Sensor Off Jam, or 294.06 ADF Backfeed Jam. To clear this jam:

  1. Remove all pages from the ADF.

    Note: The message clears when the pages are removed from the ADF.
  2. Flex and fan the pages.

  3. Place the pages in the ADF.

  4. Adjust the ADF guides.

  5. From the printer control panel, press start button.

840.01 Scanner Disabled

This message indicates that the scanner has been disabled by the system support person.

840.02 Scanner Auto Disabled

This message indicates the printer identified a problem with the scanner and automatically disabled it.

  1. Remove all pages from the ADF.

  2. Turn the printer off.

  3. Wait 15 seconds, and then turn the printer on.

  4. Place the document in the ADF.

  5. Press start button.

  6. Note: If turning the printer off and then on again does not clear the message, then contact your system support person.