Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and other specialty media. For more information, see Paper and specialty media guidelines.

Make sure there is not too much paper in the tray or feeder

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

Check the guides

Move the guides in the tray to the correct positions for the paper size loaded.

The paper absorbed moisture due to high humidity

• Load paper from a fresh package.

• Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then press .

Page that jammed does not reprint after you clear the jam

In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1. Press .

2. Press the arrow buttons until Settings appears, and then press .

3. Press the arrow buttons until General Settings appears, and then press .

4. Press the arrow buttons until Print Recovery appears, and then press .

5. Press the arrow buttons until Jam Recovery appears, and then press .

6. Press the arrow buttons until On or Auto appears, and then press .