The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or replacement.
To help isolate print quality problems, print the print quality test pages:
Turn the printer off.
Load paper.
From the printer control panel, hold down and the right arrow button while turning the printer on.
Release the buttons when
appears.Press the arrow buttons until
appears, and then press .The print quality test pages print.
Press the arrow buttons until
appears, and then press .appears briefly, and then appears.
These are possible solutions. Try one or more of the following:
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
When
appears, order a new toner cartridge.If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
These are possible solutions. Try one or more of the following:
Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q.
Enable Enhance Fine Lines in the Quality menu.
If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and the software program.
These are possible solutions. Try one or more of the following:
Move the width and length guides in the tray to the correct positions for the paper size loaded.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Size setting.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup or Print dialog.
For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print.
For Macintosh users: From the print options, Copies & Pages, or General pop-up menu, choose Printer Features, and then choose the setting needed from the Toner Darkness pop-up menu.
From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to print.
These are possible solutions. Try one or more of the following:
Replace the photoconductor kit.
For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray.
These are possible solutions. Try one or more of the following:
Move the width and length guides in the tray to the correct positions for the paper size loaded.
Make sure the Paper Size setting matches the paper loaded in the tray.
Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software program.
These are possible solutions. Try one or more of the following:
For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
These are possible solutions. Try one or more of the following:
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
For Windows users: From Print Properties, change these settings.
For Macintosh users:
Choose File > Print.
Locate the drop-down box under the Orientation pictures, and then click the down button.
Click Printer Features.
Change the settings for Toner Darkness, Brightness, and Contrast.
From the printer control panel Quality menu, change these settings.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray.
Replace the toner cartridge.
These are possible solutions. Try one or more of the following:
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
For Windows users: From Print Properties, change these settings.
For Macintosh users:
Choose File > Print.
Locate the drop-down box under the Orientation pictures, and then click the down button.
Click Printer Features.
Change the settings for Toner Darkness, Brightness, and Contrast.
From the printer control panel Quality menu, change these settings.
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Avoid textured paper with rough finishes.
For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray.
For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray.
From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray.
When
appears, order a new toner cartridge.Replace the toner cartridge.
These are possible solutions. Try one or more of the following:
From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to feed the paper for the job.
Replace the toner cartridge.
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. |
Clear any paper you see.
Contact Customer Support.
These are possible solutions. Try one or more of the following:
From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to feed paper for the job.
Replace the toner cartridge.
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit. Use the cartridge handle whenever you are holding the cartridge. |
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. |
Clear any paper you see.
Contact Customer Support.
These are possible solutions. Try one or more of the following:
If the fill pattern is incorrect, choose a different fill pattern from your software program.
Try a different type of paper.
For transparencies, use only ones recommended by the printer manufacturer.
Make sure the Paper Type setting matches what is loaded in the tray or feeder.
Make sure the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder.
Remove the toner cartridge and shake it from side to side to redistribute the toner to extend the life of the cartridge, and then reinstall it.
Replace the used toner cartridge with a new one.