If your scanner is not responding, then make sure:
The printer is turned on.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem with the scanner.
These are possible solutions. Try one or more of the following:
Clear any error messages.
Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see Cleaning the scanner glass.
Increase the resolution of the scan for a higher quality output.
Make sure the quality of the original document is satisfactory.
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
These are possible solutions. Try one or more of the following:
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Make sure the paper size setting matches the paper loaded in the tray:
From the printer control panel Paper menu, check the Paper Size setting.
Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup or Print dialog.
These are possible solutions. Try one or more of the following:
Clear any error messages.
Make sure the printer is plugged in, the power is on, and
appears.Make sure the network or USB cable is securely connected to the computer and the printer.