Clearing jams

Clearing jams

By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this section.

To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.

Understanding jam messages and locations

Note: To resolve any message, all paper or specialty media must be cleared from the entire paper path.

Open doors and remove trays to access jam areas. The following illustration shows possible jam areas:

jam access points

Access point

Description

1

Push the button to open the front door. Inside are the toner cartridge and photoconductor kit.

2

Standard exit bin

3

Front door

4

Manual or multipurpose feeder door

5

Standard 250-sheet tray (Tray 1)

6

Optional 250- or 550-sheet tray (Tray 2)

7

Rear door

8

Automatic Document Feeder (ADF)


Jam message numbers and how to access each jam

Jam number

To access the jam

200-201

Try one or more of the following:

  • Remove Tray 1.

  • Open the front door, and then remove the photoconductor kit.

202

Open the front door, and then open the rear door.

231

Open the front door, and then open the rear door.

233

Remove Tray 1, and then depress the lever.

Note: For alternative access to the jam, open the front door, and then open the rear door.

234

Try one or more of the following:

  • Open the front door, and then open the rear door.

  • Remove Tray 1, and then depress the lever.

235

Remove the jam from the standard exit bin.

240-249

Remove Tray 2.

250

Open the multipurpose feeder door.

251

Open the multipurpose feeder door.

290-295

Try one or more of the following:

  • Open the ADF cover, and then remove the separator roll.

  • Open the scanner cover.

  • Remove the ADF tray.


200 and 201 paper jams

hot_surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

  1. Pull the tray completely out.

  2. Remove the jam if you see it here.

  3. If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge.

  4. Lift the flap at the front of the printer, and then remove any jammed sheets.

  5. If you do not see any jammed sheets, open the rear door.

  6. Remove the jam.

  7. Close the rear door.

  8. Insert the photoconductor kit and toner cartridge.

  9. Close the front door.

  10. Touch Continue.

202 paper jam

Touch Status/Supplies to identify the location of the jam. If the paper is exiting the printer, then pull the paper out, and then touch Continue.

If the paper is not exiting the printer:

  1. Pull down the rear door.

  2. Remove the jammed paper.

  3. Close the rear door.

  4. Touch Continue.

231 paper jam

hot_surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

  1. Open the front door.

  2. Open the rear door.

  3. Remove the jam.

  4. Close the rear door.

  5. Close the front door.

  6. Touch Continue.

233 paper jam

  1. Remove the tray from the printer.

  2. Locate the lever shown, and then pull it down to release and remove the jammed sheets.

    depress lever remove duplex jam

  3. Insert the tray.

  4. Touch Continue.

If this does not clear the jam, complete the steps in 231 paper jam.

234 paper jam

A single jam or multiple jams are in the duplex area of the printer. To locate and remove the jammed sheets, complete all the steps in:

235 paper jam

  1. Gently pull the jammed sheet out of the standard exit bin.

  2. Touch Continue.

240–249 paper jams

  1. Touch Status/Supplies to identify the location of the jam.

  2. Pull the standard tray out.

  3. Remove any jammed paper.

  4. Insert the tray, and then touch Continue.

  5. If the jam message persists, then pull out any optional trays.

  6. Remove the jammed paper, and then insert the trays.

  7. Touch Continue.

250 paper jam

  1. Touch Status/Supplies to identify the location of the jam.

  2. Remove the paper from the multipurpose feeder.

    remove the paper

  3. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

  4. Load the paper into the multipurpose feeder.

  5. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper.

    adjust the paper guide

  6. Touch Continue.

251 paper jam

A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out.

remove the paper

If the sheet is not visible, complete the following steps:

  1. Open the front door, and then remove the photoconductor kit and toner cartridge.

  2. Lift the flap at the front of the printer, and then remove any jams.

  3. Reinsert the photoconductor kit and toner cartridge.

  4. Close the front door.

  5. Touch Continue.

290–294 paper jams

Clearing jams under the ADF cover

  1. Remove all original documents from the ADF.

  2. Open the ADF cover.

    open adf cover to remove jam

  3. Unlock the separator roll.

    unlock separator roll to remove jam

  4. Remove the separator roll.

    remove the separator roll to remove the jam

  5. Remove the jammed paper.

    remove jam from adf

  6. Reinstall the separator roll.

    install adf separator roll

  7. Lock the separator roll.

    lock adf separator roll

  8. Close the ADF cover.

    close the adf door

  9. Touch Continue.

Clearing ADF jams by lifting the scanner cover

  1. Open the scanner cover, and then remove any jammed pages.

    open the scanner cover

  2. Touch Continue.

Clearing ADF duplex jams

If you are making a two-sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam:

  1. Remove the ADF input tray.

    remove adf paper tray

  2. Pull out the jammed paper by pulling the sheet on the bottom.

    clearing adf duplex paper jam

  3. Reinstall the ADF input tray.

    installing adf paper tray

  4. Touch Continue.