Solving option problems

Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

Reset the printer

Turn the printer off, wait about 10 seconds, and then turn the printer on.


Check to see if the option is connected to the printer

  1. Turn the printer off.

  2. Unplug the printer.

  3. Check the connection between the option and the printer.


Make sure the option is installed correctly

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet.


Make sure the option is selected

From the computer you are printing from, select the option. For more information, see Updating available options in the printer driver.

Drawers

These are possible solutions. Try one or more of the following:

Make sure the paper is loaded correctly

  1. Pull the tray completely out.

  2. Check for paper jams or misfeeds.

  3. Make sure the guides are aligned against the edges of the paper.

  4. Insert the tray.


Reset the printer

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.

Internal Solutions Port

If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following:

Check the ISP connections


Check the cable

Make sure you are using the correct cable and that it is securely connected.


Make sure the network software is configured correctly

For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD

Memory card

Make sure the memory card is securely connected to the printer system board.