Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

Make sure there is not too much paper in the paper tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.

The paper may have absorbed moisture due to high humidity

• Load paper from a fresh package.

• Store paper in its original wrapper until you use it.

Paper trays

These are possible solutions. Try one or more of the following:

Make sure the paper is loaded correctly

1. Open the paper tray.

2. Check for paper jams or misfeeds.

3. Make sure paper guides are aligned against the edges of the paper.

4. Make sure the paper tray closes properly.

Reset the printer

Turn the printer off, wait about 10 seconds, and then turn the printer on.

Make sure the paper tray is installed correctly

If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.

Paper jam message remains after jam is cleared

Check the paper path

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Page that jammed does not reprint after you clear the jam

Turn on Jam Recovery

In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1. Make sure the printer is on and Ready appears.

2. On the home screen, touch .

3. Touch Settings.

4. Touch General Settings.

5. Touch the down arrow until Print Recovery appears.

6. Touch Print Recovery.

7. Touch the right arrow next to Jam Recovery until On or Auto appears.

8. Touch Submit.

9. Touch .