Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.
If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to determine which pattern or switch setting to use.
These are possible solutions. Try one or more of the following:
For more information, see Setting up the printer to fax.
Clear any error messages.
Make sure the printer is plugged in, the power is on, and appears.
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine
Plug a telephone into the wall jack.
Listen for a dial tone.
If you do not hear a dial tone, then plug a different telephone into the wall jack.
If you still do not hear a dial tone, then plug a telephone into a different wall jack.
If you hear a dial tone, then connect the printer to that wall jack.
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.
If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.
If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine.
Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.
If the telephone line is being used by another device, then wait until the other device is finished before sending a fax.
If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters.
Clear any jams, and then make sure that appears.
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
Dial the fax number.
Scan the original document one page at a time.
These are possible solutions. Try one or more of the following:
Load paper in the tray.
The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.
Type the printer IP address into the address field of your Web browser.
| Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. |
Click Settings.
Click Fax Settings.
Click Analog Fax Setup.
In the Rings to Answer box, enter the number of times you want the phone to ring before answering.
Click Submit.
appears when the toner is low.
These are possible solutions. Try one or more of the following:
On the home screen, touch Fax to put the printer in Fax mode.
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner.
| Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. |
Check to make sure the shortcut number has been programmed for the number that you want to dial.
As an alternative, dial the telephone number manually.
These are possible solutions. Try one or more of the following:
Ask the person who sent you the fax to:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution, if possible.
When appears or when you experience faded print, replace the cartridge.
Decrease the incoming fax transmission speed:
Type the printer IP address into the address field of your Web browser.
| Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. |
Click Settings.
Click Fax Settings.
Click Analog Fax Setup.
In the Max Speed box, click on one of the following:
2400
4800
9600
14400
33600
Click Submit.