Multiple-language PDFs do not print

The documents contain unavailable fonts.

1. Open the document you want to print in Adobe Acrobat.

2. Click the printer icon.

   The Print dialog appears.

3. Select Print as image.

4. Click OK.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.

Jobs do not print

These are possible solutions. Try one or more of the following:

Make sure the printer is ready to print

Make sure Ready or Power Saver appears on the display before sending a job to print. Press to return the printer to the Ready state.

Check to see if the standard exit bin is full

Remove the stack of paper from the standard exit bin, and then press .

Check to see if the paper tray is empty

Load paper in the tray.

Make sure the printer is connected to the network

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

Make sure you are using a recommended USB or Ethernet cable

For more information, visit the Lexmark Web site at www.lexmark.com.

Make sure printer cables are securely connected

Check the cable connections to the printer and print server to make sure they are secure.

For more information, see the setup documentation that came with the printer.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

Reduce the complexity of the print job

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Change the Page Protect setting to Off

1. From the printer control panel, press .

2. Press the arrow buttons until Settings appears, and then press .

3. Press the arrow buttons until Setup Menu appears, and then press .

4. Press the arrow buttons until Print Recovery appears, and then press .

5. Press the arrow buttons until Page Protect appears, and then press .

6. Press the arrow buttons until Off appears, and then press .

Job prints from the wrong tray or on the wrong paper

Check the Paper Type setting

Make sure the Paper Type setting matches the paper loaded in the tray.

Incorrect or strange characters print

• The print job may not have terminated properly. Turn the printer off and back on.

• Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Tray linking does not work

These are possible solutions. Try one or more of the following:

Load the same size and type of paper

• Load the same size and type of paper in each tray to be linked.

• Move the paper guides to the correct positions for the paper size loaded in each tray.

Use the same Paper Size and Paper Type settings

• Print a menu settings page and compare the settings for each tray.

• If necessary, adjust the settings from the Paper Size/Type menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

Make sure Collate is set to On

From the printer control panel Finishing menu, Print Properties, or the Print dialog, set Collate to On.

Reduce the complexity of the print job

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Make sure the printer has enough memory

Add printer memory.

Unexpected page breaks occur

Increase the Print Timeout value:

1. From the printer control panel, press .

2. Press the arrow buttons until Settings appears, and then press .

3. Press the arrow buttons until General Settings appears, and then press .

4. Press the arrow buttons until Timeouts appears, and then press .

5. Press the arrow buttons until Print Timeout appears, and then press .

6. Press the arrow buttons until the desired value appears, and then press .