Understanding jam numbers and locations

When a jam occurs, a message indicating the jam location appears. The following illustration and table list the paper jams that can occur and the location of each jam. Open doors and covers, and remove trays to access jam locations.

paper jam locations
 

Jam number

Jam location

Instructions

1

200

Standard 250-sheet tray and manual feeder (Tray 1)

  1. Open the front door. Inspect the area behind the front door, and then remove any jams.

  2. Open the fuser cover. Inspect the area under the cover, and then remove any jams.

  3. Close the front door.

  4. Pull Tray 1 out. Inspect the tray area, and then remove any jams.

  5. Verify that the paper is loaded correctly.

  6. Reinsert Tray 1.

2

201

Under the fuser

3

202

In the fuser

4

230

In the duplex

5

235

In the duplex

Note: This jam number indicates that the paper being used for a duplex print job is not supported.

6

242 and 243

550-sheet tray

  1. Pull the 550-sheet tray out, and then remove any jams.

  2. Reinsert the tray.

7

250

In the multipurpose feeder

  1. Press the release latch to the left to release the multipurpose feeder.

  2. Inspect the multipurpose feeder, and then remove any jams.

  3. Close the multipurpose feeder.

    4. Note: You may need to open the 650-sheet duo tray to remove jammed pages behind the multipurpose feeder.

8

290

ADF

Open the ADF cover, and then remove the jam.