Understanding printer messages

Change <src> to <x>

<src> is a tray or feeder, and <x> is a paper size or type.

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Check tray <x> connection

Try one or more of the following:

Disk corrupted

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Reformat disk to reformat the hard disk and clear the message.

Note: Reformatting the disk deletes all the files currently stored on the disk.

Fax memory full

There is not enough memory to send the fax job.

Touch Continue to clear the message.

Fax partition inoperative. Contact system administrator.

The fax partition appears to be corrupted. Try one or more of the following:

Fax server 'To Format' not set up. Contact system administrator.

The printer is in Fax Server mode, but the Fax Server setup has not been completed.

Try one or more of the following:

Fax Station Name not set up

The Fax Station Name has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Fax Station Number not set up

The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Load <src> with <x>

<src> is a tray or feeder, and <x> is a paper type or size.

Try one or more of the following:

Load manual feeder with <x>

<x> is a paper type or size.

Try one or more of the following:

Memory full, cannot print faxes

There is not enough memory to print the fax job.

Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Restore Held Jobs?

Try one or more of the following:

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

SMTP server not set up. Contact system administrator.

An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

Unsupported disk

An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported one.

31 Missing or defective <color> cartridge

The specified toner cartridge is either missing or not functioning properly. Try one or more of the following:

32 Cartridge part number unsupported by device

Remove the unsupported toner cartridge, and then install a supported one.

34 Short paper

Try one or more of the following:

35 Insufficient memory to support Resource Save feature

Try one or more of the following:

37 Insufficient memory to collate job

Try one or more of the following:

37 Insufficient memory, some Held Jobs were deleted

The printer deleted some held jobs in order to process current jobs.

Touch Continue to clear the message.

38 Memory full

Try one or more of the following:

39 Complex page, some data may not have printed

Try one or more of the following:

50 PPDS font error

Try one or more of the following:

51 Defective flash detected

Try one or more of the following:

52 Not enough free space in flash memory for resources

Try one or more of the following:

54 Network <x> software error

<x> is the number of the network connection.

Try one or more of the following:

54 Standard network software error

Try one or more of the following:

55 Unsupported option in slot <x>

<x> is a slot on the printer system board.

Try one or more of the following:

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the unsupported option card from the printer system board.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

56 Parallel port <x> disabled

<x> is the number of the parallel port.

Try one or more of the following:

56 Serial port <x> disabled

<x> is the number of the serial port.

Try one or more of the following:

56 Standard USB port disabled

Try one or more of the following:

58 Too many flash options installed

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the excess flash memory.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

58 Too many trays attached

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional trays.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

59 Incompatible tray <x>

Try one or more of the following:

61 Remove defective disk

Try one or more of the following:

62 Disk full

Try one or more of the following:

63 Unformatted disk

Try one or more of the following:

If the error message remains, the hard disk may be defective and require replacing.

80 Fuser life warning

  1. Order a replacement fuser immediately. When print quality is reduced, install the new fuser using the instruction sheet that came with the replacement part.

  2. Touch Continue to clear the message and continue printing.

80 Replace fuser

  1. Replace the fuser using the instruction sheet that came with the replacement part.

  2. Touch Continue to clear the message and continue printing.

82 Replace waste toner box

The waste toner box is full.

  1. Replace the waste toner box using the instruction sheet that came with the replacement part.

  2. Clear the paper path.

82 Waste toner box missing

Reinsert the waste toner box into the printer, and then touch Continue to clear the message and continue printing.

83 Replace transfer module

  1. Replace the transfer module using the instruction sheet that came with the replacement part.

  2. Touch Continue to clear the message and continue printing.

83 Transfer module life warning

  1. Order a replacement transfer module immediately. When print quality is reduced, install the new transfer module using the instruction sheet that came with the replacement part.

  2. Touch Continue to clear the message and continue printing.

83 Transfer module missing

Insert the transfer module into the printer.

84 Replace <color> photoconductor

Replace the specified color photoconductor using the instruction sheet that came with the replacement part.

84 <color> photoconductor low

  1. Order a replacement photoconductor immediately.

  2. When print quality is reduced, install the new photoconductor using the instruction sheet that came with the replacement part.

  3. Touch Continue to clear the message and continue printing.

84 <color> photoconductor nearly low

  1. Order a replacement photoconductor.

  2. When print quality is reduced, install the new photoconductor using the instruction sheet that came with the replacement part.

  3. Touch Continue to clear the message and continue printing.

88 Replace <color> cartridge

The specified toner cartridge is exhausted.

  1. Replace the specified toner cartridge.

  2. Touch Continue to clear the message and continue printing.

88 <color> cartridge nearly low

  1. Order a replacement toner cartridge.

  2. Remove the specified cartridge.

  3. Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.

  4. Reinsert the cartridge, and then touch Continue to clear the message and continue printing.

  5. Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.

88 <color> cartridge low

  1. Order a replacement toner cartridge immediately.

  2. Remove the specified cartridge.

  3. Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.

  4. Reinsert the cartridge, and then touch Continue to clear the message and continue printing.

Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.

840.01 Scanner Disabled

This message indicates that the scanner has been disabled by the system support person.

840.02 Scanner Auto Disabled

The printer identified a problem with the scanner and automatically disabled it.

  1. Remove all pages from the ADF.

  2. Turn the printer off.

  3. Wait 15 seconds, and then turn the printer on.

    Note: If turning the printer off and then on again does not clear the message, then contact your system support person.
  4. Place the document in the ADF, and then adjust the paper guides.

  5. On the home screen, touch Copy, or use the keypad to enter the number of copies.

  6. Change the copy settings as needed.

  7. Touch Copy It.

900–999 Service <message>

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Check all cable connections.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

If the service message appears again, contact Customer Support, and report the message.

1565 Emulation error, load emulation option

The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card.

To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.