Solving option problems

Option does not operate correctly or quits after it is installed

These are possible solutions. Try one or more of the following:

Reset the printer

Turn the printer off, wait for about 10 seconds, and then turn the printer on.


Check to see if the option is connected to the printer

  1. Turn the printer off.

  2. Unplug the printer from the wall outlet.

  3. Check the connection between the option and the printer.


Make sure the option is installed

Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it.


Make sure the option is available in the printer driver

It may be necessary to manually add the option in the printer driver to make it available for print jobs. For more information, see Updating available options in the printer driver.


Make sure the option is selected

From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.

Trays / Drawers

Make sure the paper is loaded correctly

  1. Open the paper tray.

  2. Check for paper jams or misfeeds.

  3. Make sure the paper tray closes properly.


Reset the printer

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.

Internal Solutions Port

If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following:

Check the ISP connections


Check the cable

Make sure you are using the correct cable and that it is securely connected.


Make sure the network software is configured correctly

For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD

Internal print server

If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:

Check the print server connections


Make sure the network software is configured correctly

For information about installing software for network printing, click Additional on the Software and Documentation CD, and then select the Networking Guide link under Publications on this CD.

Memory card

Make sure the memory card is securely connected to the printer system board.

USB/parallel interface card

Check the USB/parallel interface card connections: