Type the printer IP address or host name in the address field of your Web browser.
If you do not know the IP address or host name of the printer, then you can:
View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.
Print a network setup page or menu settings page, and then locate the information in the TCP/IP section.
Click Settings or Configuration.
Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
Click System tab > Log
From the Filter menu, select an application status.
From the Application menu, select an application, and then click Submit.
Verify that the file to which you want to scan is not open by another application or user.
To help prevent errors, make sure either Append time stamp or Overwrite existing file is selected in the destination configuration settings.
In the destination configuration settings, lower the scan settings. For example, to lower the scan resolution, disable Color, or change the “Content type” setting to Text.
If you still cannot isolate the problem, then contact customer support.
If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, then it will not be available under the Forms solution. Delete the bookmark and recreate it under the Bookmarks root folder.
The printer does not validate bookmarks. If the URL or network location that was specified when the bookmark was created is incorrect, then the printer will not be able to access the document.
If the bookmark is created using another application, then it cannot be accessed in Forms and Favorites.
If the application is configured to use MFP authentication credentials, then the printer authentication settings must be configured from the Embedded Web Server.
For more information on configuring the printer authentication settings, see the Embedded Web Server Administrator's Guide available on www.lexmark.com.
Check that the folder or source file is set to be shared across the network.
If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server.
Make sure that all appropriate network cables are securely connected and that the network settings of the printer are correctly configured. For information on networking the printer, see the Networking Guide on the Software and Documentation CD that came with the printer.
If the source file exists within a different domain than the printer, then you can edit the destination from the application configuration page and enter the appropriate domain information in the Network Address and Network Domain fields. If you do not know the network address of the computer where your source file resides, then consult your system support person.
You can also add the domain name to the Domain Search Order list under the printer network setup.
Type the printer IP address or host name in the address field of your Web browser.
If you do not know the IP address or host name of the printer, then you can:
View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
Click Settings or Configuration.
Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
Click System tab > Log.
From the Filter menu, select an application status.
From the Application menu, select an application, and then click Submit.
From the Embedded Web Server, click Settings or Configuration.
Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
Click the name of the application > Configure.
From the Home Screen Button section, select Always show button under Display Option, and then click Apply.
Verify that the destination is valid in the application configuration settings.
If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server.
If the destination exists within a different Windows domain than the printer, then you can edit the destination from the application configuration page and enter the appropriate Windows domain information in the domain field as part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the printer network setup.
If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the destination if the destination and the printer reside on different subnets. The Windows Firewall must either be configured to allow communication with the subnet the printer resides on, or the destination should be set up on the same subnet as the printer. For more information, contact your system support person.
If the three configuration settings for the File Name section of the application configuration page are not selected (allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name already exists within the destination, then there will be no method in place to distinguish the newly scanned file from the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name. In this case, the old file must either be removed from the destination, or one of the previously mentioned settings must be turned on.
Verify all network connections and that the network settings of the printer are configured appropriately. For information on networking the printer, see the Networking Guide on the Software and Documentation CD that came with the printer.
Verify that LDAP settings are configured appropriately in your printer setup, and in the setup dialog. For more information on LDAP settings, contact your system support person.
On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server, change the user home folder to match the contents of the Path Suffix field.
Some flash drives may not be compatible with the printer. At a minimum, the flash drive should:
Be USB 2.0-compatible
Support the Full Speed standard (low-speed devices will not work)
Have a USB type “A” connector
Support the FAT file system (NTFS file system not supported)
For a list of tested and approved flash drives, visit the Lexmark Web site at www.lexmark.com.
If you forget the password for your My MFP profile, then you must delete the profile from your USB drive, insert the drive into an MFP, and then run the setup wizard again. To manually delete the My MFP profile from your USB drive:
Insert your USB drive into a computer.
Locate the .mymfp.preferences file, as well as any other files beginning with .mymfp (they will be grouped together).
Delete all files beginning with .mymfp.