Avoiding jams

Load paper properly

• Make sure paper lies flat in the tray.

  Correct paper loading	Incorrect paper loading

  
  

• Do not remove a tray while the printer is printing.

• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.

• Do not load too much paper. Make sure the stack height does not exceed the maximum paper fill indicator.

• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly against the paper or envelopes.

• Push the tray in firmly after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load wrinkled, creased, damp, bent, or curled paper.

• Flex and straighten paper before loading it.

  

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same stack.

• Make sure all paper sizes and types are set correctly in the printer control panel menus.

• Store paper per manufacturer recommendations.