Fax and e-mail functions are not set up

The indicator light blinks red until you set up fax and e-mail. To set up fax and e-mail, follow these steps:

1. From the home screen, navigate to:

    > General Settings > Run initial setup > Yes > Submit

2. Turn the printer off, and then turn it back on.

3. From the printer control panel, touch your language.

4. Touch your country or region, and then touch Continue.

5. Select your time zone, and then touch Continue.

6. Touch Fax and E-mail to clear the icons, and then touch Continue.

Note: You can use these same steps to disable fax and e-mail.

Caller ID is not shown

Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service.

If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your telecommunications company to determine which pattern or switch setting to use.

Cannot send or receive a fax

These are possible solutions. Try one or more of the following:

Check the display for error messages

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Check the printer connections

Make sure the cable connections for the following hardware are secure, if applicable:

• Telephone

• Handset

• Answering machine

Check the telephone wall jack

1. Plug a telephone into the wall jack.

2. Listen for a dial tone.

3. If you do not hear a dial tone, then plug a different telephone into the wall jack.

4. If you still do not hear a dial tone, then plug a telephone into a different wall jack.

5. If you hear a dial tone, then connect the printer to that wall jack.

Review this digital phone service checklist

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

• If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

• If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.

• If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine.

Check for a dial tone

• Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly.

• If the telephone line is being used by another device, then wait until the other device is finished before sending a fax.

• If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.

Temporarily disconnect other equipment

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters.

Check for jams

Clear any jams, and then make sure that Ready appears.

Temporarily disable Call Waiting

Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.

Voice Mail service may be interfering with the fax transmission

Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer.

The printer memory may be full

1. Dial the fax number.

2. Scan the original document one page at a time.

Can send but not receive faxes

Try one or more of the following:

Load paper

If the tray is empty, then load paper in the tray or feeder.

Check the ring count delay settings

The ring count delay sets the number of times the phone rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.

1. Type the printer IP address in the address field of your Web browser.

   If you do not know the IP address of the printer, then you can:

   • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu.

   • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section.

2. Click Settings > Fax Settings > Analog Fax Setup.

3. In the Rings to Answer field, enter the number of times you want the phone to ring before the printer answers.

4. Click Submit.

Replace the toner or print cartridge

Replace the toner or print cartridge.

Can receive but not send faxes

These are possible solutions. Try one or more of the following:

The printer is not in Fax mode

On the home screen, touch Fax to put the printer in Fax mode.

The document is not loaded properly

Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner.

Make sure the shortcut number is set up properly

• Check to make sure the shortcut number has been programmed for the number that you want to dial.

• As an alternative, dial the telephone number manually.

Received fax has poor print quality

Try one or more of the following:

Resend the document

Ask the person who sent you the fax to:

• Check that the quality of the original document is satisfactory.

• Resend the fax. There may have been a problem with the quality of the telephone line connection.

• Increase the fax scan resolution, if possible.

Replace the cartridge

When 88 Cartridge low appears or when the prints appear faded, replace the cartridge.

Make sure the fax transmission speed is not set too high

Decrease the incoming fax transmission speed:

1. Type the printer IP address in the address field of your Web browser.

   Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2. Click Settings > Fax Settings > Analog Fax Setup.

3. In the Max Speed box, click one of the following:

   2400

   4800

   9600

   14400

   33600

4. Click Submit.