200–201 paper jams

Paper jam in the toner cartridge area

  1. Open the printer top access cover.

    open printer top access cover
    hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  2. Open the front door.

    open printer front door
    Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes.
  3. Firmly grasp the jammed paper on each side, and then gently pull the paper up and out to remove it from behind the toner cartridge area.

    Note: Make sure all paper fragments are removed.
  4. Close the front door, and then close the top access cover.

  5. From the printer control panel, touch Continue, jam cleared.

Paper jam under the photoconductor units

  1. Ope the printer top access cover.

    hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  2. Open the front door.

    Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes.
  3. If lodged under the photoconductor units, then firmly grasp the jammed paper on each side, and then gently pull it out .

    Note: Make sure all paper fragments are removed.
  4. If the jammed paper is lodged too tightly under the photoconductor units, then remove the photoconductor units and place them on a flat surface.

    Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
  5. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
  6. Reinstall each photoconductor unit.

  7. Close the front door, and then close the printer top access cover.

  8. From the printer control panel, touch Continue, jam cleared.

Paper jam in the fuser area

  1. Open the printer top access cover.

    hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  2. Open the front door.

    Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes.
  3. Determine where the jammed paper is located, and then remove it:

    1. If the jammed paper is visible under the fuser, then firmly grasp the paper on each side, and then gently pull it out.

      Note: Make sure all paper fragments are removed.
    2. If the jammed paper paper is visible at the top paper guide in the fuser assembly, then firmly grasp the paper on each side, and then gently pull it out.

      Note: Make sure all paper fragments are removed.
    3. If the jammed paper is not visible, then remove the fuser unit:

      Warning—Potential Damage: Do not touch the roller at the center of the fuser unit. Doing so may damage the fuser.
      1. Turn the screws on the fuser counterclockwise to loosen them.

      2. Using the handholds on each side, lift and pull the fuser out of the printer.

        hot surface caution icon CAUTION—HOT SURFACE: The fuser might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
    4. Place the fuser on a flat surface with the blue thumb screws facing you.

    5. Pull and then rotate the green rectangular knob clockwise to unlock the top paper guide.

    6. Press the green arrow tab to the left, and then lift the top paper guide.

    7. Firmly grasp the jammed paper on each side, and then gently pull it out.

      Note: Make sure all paper fragments are removed.
    8. Close the top paper guide. Make sure both sides of the paper guide are firmly seated.

    9. Pull and then rotate the green rectangular knob counterclockwise to firmly secure the top paper guide.

    10. Reinstall the fuser unit:

      1. Align the fuser unit using the handholds on each side, and then place it back into the printer.

      2. Turn the screws clockwise to fasten the fuser securely.

  4. Close the front door, and then close the top access cover.

  5. From the printer control panel, touch Continue, jam cleared.