When a jam occurs, a message indicating the jam location appears on the printer display. Open doors and covers, and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed papers from the paper path.
Area name | Jam numbers | What to do |
|---|---|---|
Inside the printer | 200–201 | Open the front door, and then remove the jammed paper from behind the toner cartridge area. Open the front door, and then remove the jammed paper from under the photoconductor units. Open the front door, and then remove the jammed paper from under the fuser. |
Inside the printer | 202–203 | Open the front door, and then remove the jammed paper from fuser area. Open the top access cover, and then remove the jammed paper. |
Inside the printer | 230 | Open the front door, and then remove the jammed paper located between the front door and Tray 1. |
Standard output bin | 202–203 | Remove all paper from the standard output bin, and then remove the jammed paper. |
Tray [x] | 24x | Open each tray, and then remove any jams. |
Multipurpose feeder | 250 | Remove all paper from the multipurpose feeder, and then remove the jammed paper. |
Automatic Document Feeder (ADF) | 29y.xx | Open the ADF cover, and then remove any jammed paper. Open the duplex cover, and then remove the jammed paper. |
Scanner cover | Open the scanner cover, and then remove any jammed paper. |