Understanding printer messages

An error has occured with the Flash Drive. Please remove and re-insert the drive.

Try one or more of the following:

Change <input src> to <Custom Type Name>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <Custom Type Name> load <orientation>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <Custom String>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <Custom String> load <orientation>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <size>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <size> load <orientation>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <type> <size>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Change <input src> to <type> <size> load <orientation>

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Check <input src> guides

The <input src> refers to the multipurpose feeder. The printer cannot determine the size of the paper.

Try one or more of the following:

Check <input src> orientation or guides

The printer does not know the actual paper size that is loaded in a tray due to an incorrect paper orientation setting, or because tray guides are not in the proper location.

Try one or more of the following:

Close door <x>

Close the specified door.

Close cover <x>

Close the specified cover to clear the message.

Close surface H

Close the specified cover to clear the message.

Disk corrupted

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Reformat disk to reformat the hard disk and clear the message.

Note: Reformatting the disk deletes all the files currently stored on the disk.

Empty the hole punch box

Empty the hole punch box, and then reinsert it into the finisher. Wait for the message to clear.

Weblink server not set up. Contact system administrator.

An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

Disk Full - Scan Job Canceled

The scan job canceled or stopped due to insufficient printer hard disk space.

Touch Continue to clear the message.

Fax memory full

There is not enough memory to send the fax job.

Touch Continue to clear the message.

Fax server 'To Format' not set up. Contact system administrator.

The printer is in Fax Server mode, but the Fax Server setup has not been completed.

Try one or more of the following:

Fax Station Name not set up

The Fax Station Name has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Fax Station Number not set up

The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly.

Try one or more of the following:

Insert Tray <x>

Insert the specified tray into the printer.

Load <src> with <x>

<src> is a tray or feeder, and <x> is a paper type or size.

Try one or more of the following:

Load <input src> with <Custom Type Name>

Try one or more of the following:

Load <input src> with <Custom String>

Try one or more of the following:

Load <input src> with <type> <size>

Try one or more of the following:

Load <input src> with <size>

Try one or more of the following:

Load manual feeder with <x>

<x> is a paper type or size.

Try one or more of the following:

Load Manual Feeder with <Custom Type Name>

Try one or more of the following:

Load Manual Feeder with <Custom String>

Try one or more of the following:

Load Manual Feeder with <size>

Try one or more of the following:

Load Manual Feeder with <type> <size>

Try one or more of the following:

Load Staples [G5, G11, G12]

Try one or more of the following:

Memory full, cannot print faxes

There is not enough memory to print the fax job.

Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted.

Remove paper from <linked bin set name>

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from all bins

Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from bin <x>

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.

If removing the paper does not clear the message, then touch Continue.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Replace all originals if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job.

Try one or more of the following:

Replace last scanned page and jammed originals if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job.

Try one or more of the following:

Restore Held Jobs?

Try one or more of the following:

Replace jammed originals if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job.

Try one or more of the following:

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scanner jam, remove all originals from the scanner

Clear all original documents from the scanner.

Scanner Jam Access Cover Open

Close the bottom ADF door to clear the message.

Serial <x>

The printer is using a serial cable connection. The serial port is the active communication link.

Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Some held jobs are not restored. They stay on the hard disk and are inaccessible.

30 Invalid refill, change cartridge

Remove the print cartridge, and then install a supported one.

31.yy Replace defective or missing cartridge

The toner cartridge is either missing or not functioning properly.

Try one or more of the following:

32 Cartridge part number unsupported by device

Remove the print cartridge, and then install a supported one.

34 Short paper

Try one or more of the following:

34 Incorrect media, check <input src> guides

Try one or more of the following:

35 Insufficient memory to support Resource Save feature

Try one or more of the following:

37 Insufficient memory to collate job

Try one or more of the following:

37 Insufficient memory for Flash Memory Defragment operation

Try one or more of the following:

37 Insufficient memory, some Held Jobs were deleted

The printer deleted some held jobs in order to process current jobs.

Touch Continue to clear the message.

37 Insufficient memory, some held jobs will not be restored

The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.

Press the up or down arrow button until checkmarkContinue appears, and then press select button to clear the message.

38 Memory full

Try one or more of the following:

39 Complex page, some data may not have printed

Try one or more of the following:

50 PPDS font error

Try one or more of the following:

51 Defective flash detected

Try one or more of the following:

52 Not enough free space in flash memory for resources

Try one or more of the following:

53 Unformatted flash detected

Try one or more of the following:

54 Network <x> software error

<x> is the number of the network connection.

Try one or more of the following:

54 Serial option <x> error

<x> is the number of the serial option.

Try one or more of the following:

54 Standard network software error

Try one or more of the following:

55 Unsupported option in slot <x>

<x> is a slot on the printer system board.

Try one or more of the following:

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the unsupported option card from the printer system board.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

56 Parallel port <x> disabled

<x> is the number of the parallel port.

Try one or more of the following:

56 Serial port <x> disabled

<x> is the number of the serial port.

Try one or more of the following:

56 Standard parallel port disabled

Try one or more of the following:

56 Standard USB port disabled

Try one or more of the following:

56 USB port <x> disabled

<x> is the number of the USB port.

Try one or more of the following:

57 Configuration change, held jobs were not restored

Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include:

Touch Continue to clear the message.

58 Too many bins attached

  1. Turn the printer power off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional bins.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer power back on.

58 Too many disks installed

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the extra disks.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

58 Too many flash options installed

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the excess flash memory.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

58 Too many trays attached

  1. Turn the printer off.

  2. Unplug the power cord from the wall outlet.

  3. Remove the additional trays.

  4. Connect the power cord to a properly grounded outlet.

  5. Turn the printer back on.

61 Remove defective disk

Try one or more of the following:

62 Disk full

Try one or more of the following:

63 Unformatted disk

Try one or more of the following:

If the error message remains, the hard disk may be defective and require replacing.

80 Routine maintenance needed

The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.

84 Insert photoconductor

Install the specified photoconductor to clear the message.

84 Photoconductor low

  1. Press the up or down arrow button until checkmarkContinue appears, and then press a picture of the select button.

  2. Order a replacement photoconductor immediately. When print quality is reduced, install the new photoconductor.

84 Replace photoconductor

The printer will not print any more pages until the photoconductor is replaced.

Replace the specified photoconductor.

84 Photoconductor abnormal

An unacceptable photoconductor has been installed in the device. Replace the photoconductor.

88 Cartridge low

The toner is low. Replace the print cartridge, and then touch Continue to clear the message and continue printing.

88 Replace cartridge to continue

Replace the toner cartridge.

298.01 Scanner Missing - Cable Unplugged

The scanner was not detected. Make sure the scanner is properly connected.

1565 Emulation error, load emulation option

The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card.

To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.