An application error has occurred

Check the system log for relevant details

1. Type the printer IP address or host name in the address field of your Web browser.

   If you do not know the IP address or host name of the printer, then you can:

   • View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.

   • Print a network setup page or menu settings page and locate the information in the TCP/IP section.

2. Click Settings or Configuration.

3. Click Device Solutions > Solutions (eSF) > System tab > Log.

4. From the Filter menu, select an application status.

5. From the Application menu, select an application, and then click Submit.

Make sure the file name you want to scan to is not already in use

Verify that the file to which you want to scan is not open by another application or user.

To help prevent errors, make sure either “Append time stamp” or “Overwrite existing file” is selected in the destination configuration settings.

Adjust the scan settings

In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable Color, or change the Content type to Text.

Contact customer support

If you still cannot isolate the problem, then contact customer support.