4yy.xx paper jams

If the jammed paper is visible in any of the finisher exit bins, then firmly grasp the paper on each side, and then gently pull it out.

The illustration shows the finisher bins where the jammed paper can be located.

1

Standard finisher bin

2

Finisher bin 1

3

Finisher bin 2

Note: Finisher bin 2 is available only when a booklet finisher is installed.


Note: Make sure all paper fragments are removed.

Paper jam in door H

  1. Open door H.

    Note: Door H is located between the finisher exit bins.
    The illustration shows door H being opened.

  2. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    The illustration shows the jammed paper inside door H being removed.

  3. Close door H.

  4. If necessary, touch Continue from the printer control panel.

Paper jam in door G

  1. Open door G.

    The illustration shows the opening of the finisher front door.
    The illustrations shows the many parts or areas located inside the finisher.

    Area

    Cover, knob, or handle name

    1

    Cover G1

    2

    Cover G2

    3

    Knob G3

    4

    Cover G4

    5

    Cover G7

    6

    Knob G8

    7

    Handle G9


  2. Lift cover G1 lever.

  3. Firmly grasp any jammed paper, and then gently pull it out.

    Note: Make sure to remove all paper fragments after gently pulling out any jammed paper inside door G.

  4. Move cover G2 to the right, and then remove any jammed paper.

    Note: If the paper is jammed in the rollers, then rotate knob G3 counterclockwise.

  5. Move cover G4 down, and then remove any jammed paper.

  6. Move cover G7 to the left, and then remove any jammed paper.

  7. Pull handle G9 until the tray is completely open.

    The illustration shows the staple cartridge being pulled out.

  8. Lift the inside cover. If the paper is jammed in the rollers, then rotate knob G8 counterclockwise, and then remove the jammed paper.

    The illustration shows the paper jam being removed from staple cartridge.

  9. Close door G.

  10. If necessary, touch Continue from the printer control panel.

Paper jam in cover F (paper transport)

  1. Open cover F.

    The illiustration shows the opening of the paper transport cover.

  2. Firmly grasp the jammed paper on each side, and then gently pull it out.

    Note: Make sure all paper fragments are removed.
    The illustration shows the location of the jammed paper.
    		 
    The illustration shows the knob , which needs to be rotated counterclockwise when the jammed paper is difficult to remove.

    Note: If the paper jam on the right is difficult to remove, then rotate the knob counterclockwise.

  3. Close cover F.

  4. If necessary, touch Continue from the printer control panel.