24x paper jam

Note: Make sure all paper fragments are removed when pulling out any jammed paper.

Paper jam in Tray 1

  1. Open Tray 1.

    The illustration shows the standard tray (Tray 1) being opened.

  2. Firmly grasp the jammed paper on each side, and then gently pull it out.

    The illustration shows the jammed paper being pulled out from Tray 1.

  3. Close Tray 1.

  4. If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in one of the optional trays (Trays 2–4)

  1. Check door C, and then firmly grasp the jammed paper and then pull it out.

    The illustration shows the paper jam being removed from door C.

  2. Open the specified tray.

  3. Firmly grasp the jammed paper on each side, and then gently pull it out.

    The illustration shows the jammed paper being pulled out from the optional tray .

  4. Close the tray.

  5. If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in Tray 5 (high-capacity feeder)

Paper jam inside the tray

  1. Pull out the tray until it stops.

    The illustration shows the HCF being opened.
    Warning—Potential Damage: Do not pull out the tray with too much force. Doing so may hit and injure your knees.

  2. Firmly grasp the jammed paper on each side, and then gently pull it out.

    The illustration shows the jammed paper being removed inside the HCF.

  3. Push the tray gently until it stops.

  4. If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in the tray exit

  1. Gently move the tray to the left until it stops.

    The illustration shows the HCF being moved to the left.

  2. Firmly grasp the jammed paper on each side, and then gently pull it out.

    The illustration shows the jammed paper being removed from the tray exit.

  3. Gently put the tray back into position.

  4. If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in the top cover

  1. Gently move the tray to the left until it stops.

    The illustration shows the HCF being moved to the left.

  2. Open the top cover.

    The illustration shows the top cover of the HCF being opened.

  3. Firmly grasp the jammed paper on each side, and then gently pull it out.

    The illustration shows the jammed paper inside the HCF top cover being removed.

  4. Close the top cover.

    The illsutration shows the HCF top cover being closed.

  5. Gently put the tray back into position.

  6. If necessary, touch Continue, jam cleared from the printer control panel.