Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

Make sure there is not too much paper in the paper tray

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

Check the paper guides

Move the guides in the tray to the correct positions for the paper size loaded.

The paper may have absorbed moisture due to high humidity

• Load paper from a fresh package.

• Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

Check the paper path

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Jammed pages are not reprinted

Turn on Jam Recovery

1. From the home screen, navigate to:

    > Settings > General Settings > Print Recovery

2. Touch the arrows next to Jam Recovery until On or Auto appears.

3. Touch Submit.